Support Specialist, Integration

Restaurant365

. Prompt customers for information necessary to troubleshoot problem reports .

Posted 10/28/2026full-timeUnited StatesMid-LevelSenior💰 $24 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical aptitude and effective communication skills to support customers with R365 non-POS integrations. Capable of diagnosing software defects, managing customer communications, and training new team members while leveraging AI tools for process improvement.

Highest-signal resume keywords

R365 Non-POS Integration SupportAI Utilization in Daily WorkCustomer Communication ManagementTechnical AptitudeProblem-Solving Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Excel KnowledgeSoftware Defect DiagnosisDocumentation SkillsCustomer Ticket ManagementNon-POS Integration Functions

Soft Skills

Attention to DetailEffective CommunicationFlexibility and AdaptabilitySolution-Oriented MindsetAbility to Simplify Complex Content

Tools & Technologies

AI ToolsLive Chat PlatformsTicketing Systems

Industry Keywords

Restaurant Industry ExperienceBusiness PrinciplesFinanceAccounting

About the role

Key responsibilities & impact

Prompt customers for information necessary to troubleshoot problem reports
Identify solutions to problem reports and deliver them to customers
Help customers understand R365 non-POS integration functions
Route non-integration customer issues to appropriate teams and team members
Diagnose and document software defects and escalate them to the Integrations Support Manager or Lead
Participate in live chats
Manage a personal queue of customer tickets
Identify gaps in company self-help documentation
Train and mentor new team members at the request of Support management
Assist the Manager, Integration Support, in rolling out and supporting new non-POS integrations
Find opportunities to automate and improve work using approved AI and other tools
Perform other duties as assigned
Manage customer communications through tickets, live chats, and phone calls
Support customers with R365 non-POS integrations, including payroll, direct bank connection, vendor invoice upload, keyed entry, and payment

Requirements

What you’ll need

High attention to detail
Excel knowledge
Hands-on experience using AI in daily work
Understanding of generative AI capabilities and limitations
Judgment to verify AI outputs
Flexibility and adaptability based on client and internal team needs
Solution-oriented mindset with ability to articulate under pressure
Effective written and verbal communication skills
Ability to simplify complex content
Strong technical aptitude
Experience communicating across multiple platforms
Passion for helping people get the most out of technology
Bachelor’s degree with emphasis in business, finance, and/or accounting preferred
Restaurant industry experience preferred
Strong understanding of general business principles preferred
Previous experience in a support role preferred

Benefits

Comp & perks

Hybrid work arrangement
In-person collaboration and team connection