Client Success Manager, vCIO

Resultant

. Oversee a subset of SMB and mid-market clients as primary relationship manager and advocate .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships within IT Managed Services, providing strategic guidance, and developing technology roadmaps for SMB and mid-market clients. Proficient in IT service management frameworks and capable of delivering operational excellence across projects while ensuring client satisfaction.

Highest-signal resume keywords

IT Service DeliveryClient Relationship ManagementITIL FrameworkProject ManagementTechnical Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technology Roadmap DevelopmentStandard Operating Procedures (SOP)Documentation CreationProposal WritingConfiguration Management

Soft Skills

Analytical SkillsCommunication SkillsCustomer Service SkillsCollaborative TeamworkProblem-Solving

Tools & Technologies

Active DirectoryAzureOffice 365AWSTCP/IPWindows ServerFirewall ManagementAntivirus SolutionsMS WordMS Excel

Certifications & Qualifications

Relevant IT Certifications

Industry Keywords

Managed Services Provider (MSP)SMB ClientsMid-Market ClientsIT ProjectsTechnical Debt

Tech Stack

Tools & technologies

AWSAzureDNSFirewallsITSMTCP/IP

About the role

Key responsibilities & impact

Oversee a subset of SMB and mid-market clients as primary relationship manager and advocate
Provide strategic and tactical guidance while adhering to defined client engagement standards
Provide guidance and oversight of client technology systems to ensure they are managed, controlled, and optimized
Act as the Resultant expert and ensure client technology roadmaps are built and followed
Ensure team work adheres to Resultant’s mission and values and support the holistic client service approach
Manage and deliver assigned operational and project commitments to clients
Serve as the sole point of contact, trusted advisor, and escalation point for assigned clients
Understand clients’ businesses, organizational structures, KPIs/OKRs, strategies, technical and human capital, and financial considerations
Assess clients’ technological landscapes, including software, hardware, technical debt, risk aversion, velocity, and readiness for change
Develop technology roadmaps for SMB, mid-market, and private-sector organizations
Participate in solution development across Data, Technology, and Digital Transformation offerings
Provide quality assurance and operational excellence across active projects
Support clients with challenges involving people, processes, and technology
Participate in sales calls, write proposals, and close new and expansion opportunities
Act independently and lead relationships according to program requirements
Track client opportunities and maintain them in the CRM
Coordinate or act as an escalation point for the client service team
Collaborate with cross-functional teams to meet client needs
Travel to client sites approximately 10–15% of the time and provide periodic off-hours client support

Requirements

What you’ll need

4+ years of experience in IT service delivery
3+ years of experience managing client relationships within an IT Managed Services Provider (MSP) environment
Proven ability to build and maintain relationships with C-suite and senior-level stakeholders
Experience working in a multi-disciplinary, cross-functional technical organization with matrixed reporting structures
Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field
Strong understanding of IT service management frameworks such as ITIL, COBIT, or similar
Relevant IT certifications preferred
Must be willing to travel as needed to client sites, approximately 10–15% of the time
Must be legally authorized to work in the United States for any employer without sponsorship
Strong analytical skills and demonstrated ability to troubleshoot problems
Excellent written and oral communication and customer service skills
Ability to explain technical concepts to people regardless of background
Experience working in a dynamic IT environment and on IT projects
Knowledge of project management related to IT service delivery
Ability to develop and maintain Standard Operating Procedures (SOP)
Experience with proposals for new business
Demonstrated ability to work in a teaming/collaborative environment
Experience solutioning and selling additional services and projects to current clients
Experience with and understanding of the managed services industry preferred
Experience working with SMB and mid-market clients
Familiarity with Active Directory, domains, SSL certificates, backups, antivirus, Azure, Office 365, AWS, Google, firewalls, switches, wireless, voice, DHCP, TCP/IP, DNS, routing, computer and printer deployment, common line-of-business apps, Barracuda, Fortinet, Cisco, HP, Windows Server, server virtualization, desktop operating systems, anti-virus and antispam products, and identity management solutions
Experience creating documentation and reports using MS Word, Excel, and PowerPoint
Experience communicating with hardware and software vendors for maintenance, repair, upgrades, and license management
Knowledge of configuration management tools and software deployment

Benefits

Comp & perks

Unlimited vacation
Significant 401k contributions
Several opportunities to develop yourself
Performance-based compensation and aligned incentives
Remote work arrangement
Team member development and support