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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support and customer service, with a strong focus on communication and collaboration. Proficient in managing desktop and hardware setups, as well as troubleshooting and resolving technical issues in a timely manner.
Highest-signal resume keywords
Desktop Support ExperienceActive Directory KnowledgeOffice 365 ProficiencyCustomer Service SkillsManaged Service Provider Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportUser Profile MigrationsAntivirus ManagementNetwork TroubleshootingComputer ReplacementPrinter InstallationMobile Device Email SetupFile Permissions ManagementVPN ConfigurationTCP/IP Knowledge
Soft Skills
Excellent CommunicationCustomer Service OrientationOrganizational SkillsCollaborationProblem-Solving
Tools & Technologies
Office 365SharePointQuickBooksFirewallsSwitchesWireless TechnologyDHCPDNS
Industry Keywords
Managed Service ProviderTechnical SupportCustomer DocumentationOn-Call SupportWeekend Shifts
Tech Stack
Tools & technologiesDNSFirewallsTCP/IP
About the role
Key responsibilities & impact- Provide technical support to clients during weekend shifts
- Escalate customer support requirements appropriately, communicating criticality and timeliness and confirming acceptance of escalated issues
- Prepare desktops, laptops, and miscellaneous hardware for customers
- Keep customer documentation up to date and accurate
- Deliver assigned operational and project commitments using the customer team as needed and agreed with the Customer Team Lead
- Perform customer maintenance activities on behalf of the customer team
- Monitor assigned customer alerts alongside the live helpdesk and respond appropriately
- Collaborate with teams to meet client needs
- Organize, prioritize, plan, and deliver work and commitments in a timely manner
Requirements
What you’ll need- Excellent written and oral communication and customer service skills
- Ability to explain technical challenges and solutions to people with varying backgrounds
- Willingness to participate in an on-call rotation and provide after-hours support as necessary
- 1–3 years of experience as a Desktop Support Specialist or similar role
- Prior experience working for a Managed Service Provider (MSP) preferred
- Knowledge of Active Directory, file permissions, domains, backups, and antivirus
- Knowledge of firewalls, switches, wireless, voice, DHCP, TCP/IP, DNS, and VPN
- Experience with computer replacement, IPCONFIG details, joining computers to a domain, printer installs, and antivirus
- Experience with user profile migrations, Outlook setup, and mobile device email setup
- Experience with Office 365, SharePoint, and QuickBooks
- Must be legally authorized to work in the United States for any employer without sponsorship
- Must be able to work Saturday, Sunday, and Monday from 10am–11pm Eastern Time
Benefits
Comp & perks- Unlimited vacation
- Significant 401k contributions
- Several opportunities to develop yourself
- Performance-based compensation and incentives aligned with client outcomes
- Remote work arrangement