Customer Success Engineer – Contract

Retell AI

. Support technical onboarding and deployment for enterprise customers .

Posted 9/15/2026full-timeRemote • United StatesJuniorMid-Level💰 $6,000 - $7,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supporting technical onboarding and deployment for enterprise customers, with strong skills in debugging APIs and building AI voice agents. Proficient in Mandarin and English, with a focus on translating customer needs into actionable product improvements.

Highest-signal resume keywords

Technical Problem-SolvingAPI DebuggingPython ProgrammingCustomer Success EngineeringAI Voice Agent Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

APIDebuggingPythonTypeScriptAIVoice AIConversation Flow DesignTechnical OnboardingProduction Deployment TroubleshootingCustomer Codebase Interaction

Soft Skills

Strong CommunicationRelationship BuildingCustomer EngagementTechnical Concept ExplanationFeedback Translation

Certifications & Qualifications

Bachelor's Degree in Computer ScienceBachelor's Degree in Computer EngineeringBachelor's Degree in Electrical Engineering

Industry Keywords

Enterprise Customer ExperienceStartup ExperienceSolutions EngineeringForward Deployed EngineeringTechnical Solutions

Tech Stack

Tools & technologies

PythonTypeScript

About the role

Key responsibilities & impact

Support technical onboarding and deployment for enterprise customers
Help customers launch and scale AI voice agents
Build trusted relationships with customer engineering teams
Build AI voice agents alongside customers
Design conversation flows and deployment strategies
Debug APIs, webhooks, SIP, telephony, authentication, integrations, and latency issues
Troubleshoot production deployments and technical issues
Work directly in customer codebases when needed
Identify product gaps through customer feedback
Translate customer needs into actionable product improvements
Work closely with Product and Engineering teams
Help customers launch new AI use cases
Identify opportunities to expand product adoption
Become a trusted technical partner to enterprise customers

Requirements

What you’ll need

Must be able to read, write, and speak Mandarin and English
Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field
2–8 years of professional experience, ideally in Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, Software Engineering, or a similar technical role
Strong technical problem-solving skills
Experience working with APIs and debugging technical issues
Strong communication skills and ability to explain technical concepts clearly to customers
Comfortable working directly with customers and building technical solutions with them
Must be available to work some overlapping hours with the Pacific Time-based team and customers
Experience with Python or TypeScript preferred
Experience with AI, LLMs, or Voice AI preferred
Startup experience preferred
Enterprise customer experience preferred
Willingness to travel occasionally for customer launches or onsite work

Benefits

Comp & perks

Long-term 1099 contract
Remote work
Opportunity to work with cutting-edge voice AI
Opportunity to work directly with enterprise customers and technical teams
Occasional travel for customer launches or onsite work