Customer Success Engineer – Contract

Retell AI

. Support technical onboarding and deployment for enterprise customers .

Posted 9/15/2026full-timeRemote • United StatesJuniorMid-Level💰 $6,000 - $7,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supporting technical onboarding and deployment for enterprise customers, with strong problem-solving skills in debugging APIs and technical issues. Proficient in building AI voice agents and designing conversation flows while effectively communicating technical concepts to customers.

Highest-signal resume keywords

Technical Onboarding SupportAPI DebuggingAI Voice Agent DevelopmentBilingual Communication (Spanish & English)Customer Success Engineering

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

APIDebuggingPythonTypeScriptAIVoice AIConversation Flow DesignTechnical Problem-SolvingProduction Deployment TroubleshootingCustomer Codebase Interaction

Soft Skills

Strong CommunicationRelationship BuildingCustomer EngagementTechnical Solution Development

Certifications & Qualifications

Bachelor's Degree in Computer ScienceBachelor's Degree in Computer EngineeringBachelor's Degree in Electrical Engineering

Industry Keywords

Enterprise Customer ExperienceSolutions EngineeringForward Deployed EngineeringStartup ExperienceProduct Adoption

Tech Stack

Tools & technologies

PythonTypeScript

About the role

Key responsibilities & impact

Support technical onboarding and deployment for enterprise customers
Help customers launch and scale AI voice agents
Build trusted relationships with customer engineering teams
Build AI voice agents alongside customers
Design conversation flows and deployment strategies
Debug APIs, webhooks, SIP, telephony, authentication, integrations, and latency issues
Troubleshoot production deployments and technical issues
Work directly in customer codebases when needed
Identify product gaps through customer feedback
Translate customer needs into actionable product improvements
Work closely with Product and Engineering teams
Help customers launch new AI use cases
Identify opportunities to expand product adoption
Become a trusted technical partner to enterprise customers

Requirements

What you’ll need

Must be residing in United States, Canada or Mexico
Must be able to read, write and speak in Spanish & English
Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field
2–8 years of professional experience, ideally in Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, Software Engineering, or a similar technical role
Strong technical problem-solving skills
Experience working with APIs and debugging technical issues
Strong communication skills and ability to explain technical concepts clearly to customers
Comfortable working directly with customers and building technical solutions with them
Must be available to work some overlapping hours with the Pacific Time-based team and customers
Experience with Python or TypeScript is nice to have
Experience with AI, LLMs, or Voice AI is nice to have
Startup experience is nice to have
Enterprise customer experience is nice to have
Willingness to travel occasionally for customer launches or onsite work is nice to have

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Retell AI Website LinkedIn All Job Openings 11 - 50 employees Founded 2023 💼 Consulting 📦 Logistics 📣 Marketing Consulting
Logistics
Marketing Retell AI is a company that specializes in voice AI technology, enabling businesses to enhance their call operations through automated solutions. Their platform offers features such as call transfer, appointment booking, and IVR navigation, allowing for efficient customer support and lead qualification. Retell AI integrates seamlessly with various telephony systems and supports multiple languages, providing businesses across industries like healthcare and financial services with reliable and scalable voice agent solutions. Customer Success Engineer – Contract 🔥 2 minutes ago 🌐 United States, Canada, +1 more countries – Remote 💵 $6k - $7.5k / month ⏰ Full Time 🟢 Junior 🟡 Mid-level 🧑‍🔧 Technical Customer Success Manager 👻 Ghost score 3% 🗣️🇪🇸 Spanish Required Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Support technical onboarding and deployment for enterprise customers
Help customers launch and scale AI voice agents
Build trusted relationships with customer engineering teams
Build AI voice agents alongside customers
Design conversation flows and deployment strategies
Debug APIs, webhooks, SIP, telephony, authentication, integrations, and latency issues
Troubleshoot production deployments and technical issues
Work directly in customer codebases when needed
Identify product gaps through customer feedback
Translate customer needs into actionable product improvements
Work closely with Product and Engineering teams
Help customers launch new AI use cases
Identify opportunities to expand product adoption
Become a trusted technical partner to enterprise customers 🎯 Requirements
Must be residing in United States, Canada or Mexico
Must be able to read, write and speak in Spanish & English
Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field
2–8 years of professional experience, ideally in Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, Software Engineering, or a similar technical role
Strong technical problem-solving skills
Experience working with APIs and debugging technical issues
Strong communication skills and ability to explain technical concepts clearly to customers
Comfortable working directly with customers and building technical solutions with them
Must be available to work some overlapping hours with the Pacific Time-based team and customers
Experience with Python or TypeScript is nice to have
Experience with AI, LLMs, or Voice AI is nice to have
Startup experience is nice to have
Enterprise customer experience is nice to have
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