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Rethink

Community Manager

Rethink

. Manage daily outbound and inbound engagement across social media platforms .

Posted 9/28/2026full-timeToronto • CanadaJuniorMid-Level💰 CA$65,000 - CA$75,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing social media communities, crafting engaging content, and maintaining brand voice while adhering to quality standards. Proficient in building relationships and responding to community feedback in a timely manner.

Highest-signal resume keywords
Social Media ManagementWritten Communication SkillsCommunity EngagementContent Calendar ManagementRisk Management Protocols

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Quick Conversational InstinctsCreativity
Industry Keywords
Brand GuidelinesCommunity FeedbackUser-Generated ContentResponse BanksFAQ LogsPublishing Calendars

About the role

Key responsibilities & impact
  • Manage daily outbound and inbound engagement across social media platforms
  • Craft tone-governed, creative responses adhering to brand guidelines and Rethink quality standards
  • Flag and escalate potential issues quickly following established risk management protocols
  • Flag trending topics, viral comments, and user-generated content
  • Build warm, authentic relationships with community and advocates online
  • Work closely with Account Director and Social Strategist to inform content calendars based on community feedback
  • Maintain response banks, FAQ logs, and publishing calendars
  • Perform daily publishing, active listening, and front-line community engagement across all brand handles in English

Requirements

What you’ll need
  • 2-4 years of experience managing social communities for major brands
  • Strong written communication skills
  • Quick, witty conversational instincts
  • Ability to manage social communities in English
  • Ability to work in a hybrid environment

Benefits

Comp & perks
  • Competitive compensation and benefits, including added mental health benefits
  • Variety of employee perks
  • Great work culture
  • No client meeting Mondays
  • Hybrid work environment
  • Access to Rethink’s national DE&I committee and working groups
  • Growth and training opportunities