Customer Success Manager

Retorio

. Manage a portfolio of existing customers, focusing on retention and long-term customer relationships .

Posted 10/22/2026full-timeMunich • GermanyJuniorMid-Level💰 €55,000 - €70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success Management within a B2B SaaS environment, focusing on customer retention, renewals, and upsell opportunities. Proficient in data analysis and communication, with fluency in German and English to effectively engage with diverse customer accounts.

Highest-signal resume keywords

Customer Success ManagementB2B SaaS ExperienceRenewals ManagementData AnalysisFluent in German and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingAccount ManagementUsage MonitoringReport PreparationAI for Account Research

Soft Skills

Clear CommunicationOrganizational SkillsSelf-Directed Working StyleConfident Presence

Tools & Technologies

CRM Software

Industry Keywords

Customer RetentionUpsell OpportunitiesBusiness OutcomesCommercial Mindset

About the role

Key responsibilities & impact

Manage a portfolio of existing customers, focusing on retention and long-term customer relationships
Own renewals: plan early, communicate value, address objections, and close renewals
Identify and drive upsell and expansion opportunities in collaboration with Sales
Support customer onboarding, including kickoffs, platform setup, configuring coaching scenarios, and training administrators and managers
Serve as the primary point of contact for accounts regarding platform-related questions, usage, and rollout
Monitor usage and account health, proactively identifying and addressing risks
Prepare reports and business reviews that demonstrate Retorio’s contribution to customer goals
Share customer feedback with Product and Engineering in a structured manner
Maintain account information and renewal forecasts in the CRM
Work closely with experienced CSMs, Sales, and Product, gradually taking ownership of your own customer accounts

Requirements

What you’ll need

Completed degree in business, psychology, communications, or a comparable field
2–3 years of professional experience in Customer Success Management, ideally in a B2B SaaS environment
Commercial mindset and understanding of renewals, expansion, and business outcomes
Confident presence when speaking with customers about value, pricing, and contracts
Practical experience using AI for account research, conversation preparation, data analysis, or writing
Clear and confident communication skills
Structured, self-directed working style and strong organizational skills in a remote setup
Enjoy working with numbers and able to derive actionable recommendations from usage data
Fluent in German and English, both written and spoken

Benefits

Comp & perks

Permanent employment contract
28 days of annual leave
Structured onboarding alongside experienced CSMs
Clear path to owning your own customer accounts
Help shape the product; customer feedback is valued
Short decision-making processes
A team that gives you responsibility early on
Hybrid work model with 2 days per week working on-site