Technical Support Specialist

REV Group, Inc

. Answer incoming calls from end users, service centers, dealers, and OEMs .

Posted 9/18/2026full-timeCharlotte • Michigan • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on mechanical and electrical troubleshooting, effective communication, and problem-solving abilities. Capable of coordinating with various teams and managing warranty processes while maintaining attention to detail and adaptability in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceMechanical/Electrical TroubleshootingCommunication SkillsProblem-Solving SkillsERP System Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mechanical TroubleshootingElectrical TroubleshootingWarranty ProcessingCase DocumentationService CoordinationAnalytical SkillsNegotiation SkillsDecision-MakingComputer SkillsProduct Knowledge

Soft Skills

Attention to DetailOrganizational SkillsSelf-MotivationTeam PlayerAdaptability

Tools & Technologies

ERP System

Certifications & Qualifications

Associate DegreeTechnical Degree

Industry Keywords

Customer RelationsService CentersOEMWarrantyRoadside AssistanceSupplier Charge-BackTrade Show EventsCampaignsRecallsTSBs

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Answer incoming calls from end users, service centers, dealers, and OEMs
Communicate professionally and courteously with internal and external customers
Resolve questions related to maintenance, operation, service center locations, warranty, and roadside assistance
Troubleshoot field service and warranty matters with service centers and technicians
Facilitate appropriate product repair actions
Coordinate timely resolution of problems affecting OEMs, dealers, service centers, and end users
Arrange remote service work or towing for disabled products
Collect, document, and follow up on cases in the ERP system
Collaborate with manufacturing, engineering, materials, purchasing, sales, and OEM teams
Authorize and analyze service-center labor charges
Gather and analyze case information to establish warranty direction
Support supplier charge-back cases
Process warranty part orders and RMAs
Represent Spartan at vendor, supplier, OEM, factory, and trade show events as requested
Make monetary and procedural decisions within company guidelines
Process campaigns, recalls, and TSBs
Solve complex problems with minimal assistance
Perform other assigned tasks

Requirements

What you’ll need

Associate or technical degree in a related field preferred
Minimum of 3 years’ experience in customer service, customer relations, and mechanical/electrical troubleshooting preferred
Strong commitment to providing excellent customer support
Excellent verbal and written communication skills, including active listening
Strong attention to detail, organizational, problem-solving, analytical, and negotiation skills
Self-motivated with the ability to prioritize tasks and work effectively in a fast-paced environment
Adaptable and flexible with the ability to manage changing priorities
Sound judgment and ability to make timely decisions
Strong team player with a creative and solutions-focused approach
Intermediate computer skills required
Proven knowledge of Spartan products and mechanical/electrical components, or the ability to learn quickly
Reliable attendance and willingness to work a flexible or extended schedule as needed
Willingness to travel as needed

Benefits

Comp & perks

Equal employment opportunity and affirmative action commitments
Flexible or extended schedule as needed
Opportunity to represent Spartan at vendor, supplier, OEM, factory, and trade show events