REV Group, Inc

IT Support

• Answer incoming calls from end users, service centers, dealers, and OEMs
• Communicate professionally and courteously with internal and external customers
• Resolve questions related to maintenance, operation, service center locations, warranty, and roadside assistance
• Troubleshoot field service and warranty matters with service centers and technicians
• Facilitate appropriate product repair actions
• Coordinate timely resolution of problems affecting OEMs, dealers, service centers, and end users
• Arrange remote service work or towing for disabled products
• Collect, document, and follow up on cases in the ERP system
• Collaborate with manufacturing, engineering, materials, purchasing, sales, and OEM teams
• Authorize and analyze service-center labor charges
• Gather and analyze case information to establish warranty direction
• Support supplier charge-back cases
• Process warranty part orders and RMAs
• Represent Spartan at vendor, supplier, OEM, factory, and trade show events as requested
• Make monetary and procedural decisions within company guidelines
• Process campaigns, recalls, and TSBs
• Solve complex problems with minimal assistance
• Perform other assigned tasks

Technical Support Specialist

Supervisor

• Provide leadership, direction, communication, and coaching to production team members
• Drive daily production execution with focus on safety, quality, on-time delivery, inventory, productivity, and continuous improvement
• Plan, organize, and direct daily activities to meet or exceed established goals cost-effectively
• Coordinate with other departments to resolve customer and operational issues
• Conduct team meetings communicating plant performance against KPIs
• Train or facilitate training for new associates
• Administer policies and procedures and support adherence to quality standards
• Monitor materials, scrap, waste, inventory, reject tags, and corrective actions
• Support hiring, performance management, transfers, promotions, disciplinary processes, vacation approvals, time cards, overtime, and training
• Motivate, coach, reward, and discipline supervised associates and resolve personnel issues
• Maintain shop-floor visibility and access throughout the shift
• Schedule work assignments and develop staffing plans to maximize production efficiency and meet production goals
• Maintain a clean and safe plant and support 5S initiatives
• Initiate process improvements and communicate with cross-functional teams including engineering, materials, purchasing, and sales
• Work with customers as needed and solve complex problems with minimal assistance

Production Supervisor

Technician

• Cut and thread pipes using pipe cutters, cutting torch, and pipe threading machine
• Bend pipes to required angles using a pipe bending machine or by hand
• Join pipes using screws, bolts, fittings, solder, plastic solvent, and caulk joints
• Assemble and install valves, pipe fittings, and pipes
• Fill pipe systems with water or air and read pressure gauges to check for system leaks
• Perform essential plumbing functions in non-temperature-controlled manufacturing environments

Technical Support Specialist

Production Supervisor

Technician Manufacturing I