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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Salesforce CRM management, sales support, and administrative coordination within a B2B environment. Proficient in utilizing Microsoft 365 tools and AI-assisted technologies to enhance operational efficiency and support sales teams.
Highest-signal resume keywords
Salesforce CRM ManagementSales Support ExperienceMicrosoft 365 ProficiencyOrganizational SkillsB2B Sales Administration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce CRMSales ReportingCPQ ConceptsQuote-to-Order ProcessesAI Tools
Soft Skills
Strong Communication SkillsAttention to DetailCuriosity
Tools & Technologies
Microsoft 365Sales Engagement ToolsRevenue Intelligence Tools
Industry Keywords
B2BManufacturingEngineeringIndustrial Technology
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Maintain accurate, up-to-date Salesforce records for accounts, contacts, opportunities, and activities
- Coordinate calendars, meetings, and follow-ups for Account Executives and Account Managers
- Schedule customer and prospect calls across US time zones
- Prepare and issue quotes and order forms according to pricing and approval guidelines
- Support contract and renewal administration by tracking key dates, preparing documents, and coordinating with Finance and Legal
- Follow up on inbound leads with Marketing and route them to the appropriate seller
- Support campaigns and events
- Serve as a first point of contact for prospects and customers, answering routine questions and escalating when needed
- Partner with Finance, Customer Success, and Revenue Operations to resolve order, invoicing, and onboarding handoff issues
- Build and share regular pipeline and activity reports for sales leadership
- Use AI and automation tools to identify repeatable use cases, improve output quality, and drive business outcomes
Requirements
What you’ll need- A bachelor's degree in business administration or a related field, or equivalent practical experience
- 1–2 years of experience in sales support, sales administration, or a similar customer-facing administrative role, ideally in B2B
- Strong written and oral communication skills
- Hands-on experience with Salesforce CRM
- Confident use of Microsoft 365 (Outlook, Word, Excel, Teams)
- Strong organizational skills and attention to detail
- Ability to manage several priorities and deadlines at once
- Curiosity and willingness to adopt AI-assisted tools
- Based in the US with the right to work there
- Ability to work effectively in a remote setup
- Preferred: Experience supporting sales teams at a B2B software company, ideally in manufacturing, engineering, or industrial technology
- Preferred: Familiarity with CPQ, PLM, CAD, or ERP concepts, or quote-to-order processes
- Preferred: Prior experience with Salesforce reporting and dashboards
- Preferred: Experience with sales engagement or revenue intelligence tools such as Outreach or Clari
- Preferred: Working knowledge of French and ability to speak French
- Preferred: Experience using AI tools such as Claude or Microsoft Copilot
Benefits
Comp & perks- PTO
- Sick Leave
- Parental Leave
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Plan
- Health Savings Account
- Life Insurance
- Employee Assistance Program
- Remote work arrangement
- 30-minute online pre-employment assessment as part of the recruitment process
