Client Success Manager

Revaly

. Own relationships with mid-market and enterprise merchants from pre-launch through long-term partnership, including retention, growth, and renewals .

Posted 10/21/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$90,000 - CA$120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client success and account management, particularly with mid-market and enterprise clients in the payments and fintech sectors. Proficient in data analysis, relationship-building, and managing at-risk accounts to drive growth and retention.

Highest-signal resume keywords

Client Success ManagementData Analysis SkillsExpansion Deal ClosureBusiness Review PresentationPayments Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisForecastingAccount ManagementRisk TrackingPerformance Health ScoringTurnaround PlanningBusiness Review ExecutionClient AdvocacyMerchant Relationship ManagementTechnical Integration

Soft Skills

Relationship BuildingProactive ApproachCalm CommunicationOrganizational SkillsCuriosity

Tools & Technologies

SalesforceExcelBI/Reporting ToolsAI-Powered Productivity Tools

Industry Keywords

PaymentsFintechB2B SaaSMerchant-Issuer RelationshipClient SuccessAccount Management

About the role

Key responsibilities & impact

Own relationships with mid-market and enterprise merchants from pre-launch through long-term partnership, including retention, growth, and renewals
Set and clarify pre-launch expectations while partnering with Enablement on technical go-live
Own post-launch performance through data analysis, health scoring, and risk tracking
Forecast merchant volume and lead conversations about volume expectations, expansion, and contraction
Build multi-threaded relationships with executive and cross-functional client stakeholders
Actively manage Decline Inventory to drive recovery performance
Own expansion conversations from identifying products, use cases, and payment methods through deal closure
Identify at-risk merchants and lead turnaround plans
Run business reviews covering performance, value, and next steps
Coach clients on platform best practices
Gather and prioritize merchant feedback for Product roadmap and user-experience improvements
Support Sales with technical and operational requirements for prospective clients
Collaborate with Product Marketing on onboarding materials and Client Success assets
Partner with Client Support to deliver a connected client experience
Drive client advocacy through references, case studies, and referrals

Requirements

What you’ll need

3+ years of experience in client success or account management with mid-market and enterprise clients, ideally in payments, fintech, or B2B SaaS
Solid grasp of payments, including authorizations, declines, recovery, and the merchant-issuer relationship, or drive to learn quickly
Strong data analysis and recommendation skills
Experience forecasting client volume or revenue
Proven track record of owning and closing expansion deals
Experience managing and turning around at-risk accounts
Experience running business reviews and presenting to senior and executive stakeholders
Comfort working with technical and product teams on integrations and client solutions
Proficiency with AI-powered productivity tools, Salesforce, Excel, and BI/reporting tools
Calm, confident communication in fast-moving, high-accountability environments
Relationship-building and trust-earning skills
Proactive and organized approach
Curiosity about clients’ businesses and success drivers
Eligible to work in Canada

Benefits

Comp & perks

Unlimited paid time off
100% remote work
Flexible hours
Comprehensive health benefits package effective from day one