Revaly

Customer Success Manager

• Own relationships with mid-market and enterprise merchants from pre-launch through long-term partnership, including retention, growth, and renewals
• Set and clarify pre-launch expectations while partnering with Enablement on technical go-live
• Own post-launch performance through data analysis, health scoring, and risk tracking
• Forecast merchant volume and lead conversations about volume expectations, expansion, and contraction
• Build multi-threaded relationships with executive and cross-functional client stakeholders
• Actively manage Decline Inventory to drive recovery performance
• Own expansion conversations from identifying products, use cases, and payment methods through deal closure
• Identify at-risk merchants and lead turnaround plans
• Run business reviews covering performance, value, and next steps
• Coach clients on platform best practices
• Gather and prioritize merchant feedback for Product roadmap and user-experience improvements
• Support Sales with technical and operational requirements for prospective clients
• Collaborate with Product Marketing on onboarding materials and Client Success assets
• Partner with Client Support to deliver a connected client experience
• Drive client advocacy through references, case studies, and referrals

Explore Client Success Manager at Revaly. Review requirements and application details.