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Insurance Team Lead
Revco Solutions. Provide day-to-day operational guidance by answering employee questions, client communication, and training.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Insurance Claims, Billing, and Insurance Follow-Up, while providing operational guidance and training to enhance employee performance and engagement. Proficient in managing workflows and client-specific tasks with a focus on quality and detail.
Highest-signal resume keywords
Insurance Claims ManagementBilling ExpertiseAnthem BCBS ExperienceEmployee Training and MentoringProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Insurance ClaimsBillingQuality TrackingProduction TrackingTime Audit ReportingWorkflow ManagementClient CommunicationProblem SolvingDetail OrientationAccount Management
Soft Skills
Professional CorrespondenceEmployee EngagementMentoringCommunicationTeam Collaboration
Tools & Technologies
IT Help Desk SystemsClient SystemsPayer Websites
Industry Keywords
Insurance Follow-UpOperational GuidanceEmployee MoraleProcess-Specific MethodsNew-Hire Training
About the role
Key responsibilities & impact- Provide day-to-day operational guidance by answering employee questions, client communication, and training.
- Manage and audit client-specific tasks using process-specific methods.
- Manage instructional account and workflow processes.
- Assist the supervisor with department projects, including preparing daily reports, quality and production tracking, and time audit reports.
- Conduct new-hire and on-the-job training and mentor new hires, including completing necessary tracking, progress, and status reports.
- Meet with management to identify areas for improvement in insurance specialist performance.
- Provide information regarding account problems or personnel issues and follow company policies.
- Answer account and inventory questions from representatives and research answers and solutions.
- Assist with computer issues involving client systems, company systems, and payer websites, and open IT Help Desk tickets as needed.
- Correspond with and handle clients professionally as directed by management.
- Identify and keep work instructions up to date.
- Help improve employee engagement and enrich employee morale.
- Perform other client-specific daily tasks as assigned.
Requirements
What you’ll need- Extensive experience with Insurance Claims, Billing, and Insurance Follow-Up.
- Detail oriented and correspond professionally.
- Must have Anthem BCBS experience.