Revco Solutions

Collections

• Handle inbound and outbound calls with consumers regarding their balance
• Work with consumers toward payment or resolution
• Complete training from the company to develop role knowledge and skills
• Follow the Monday-Friday schedule, including one 10am-7pm shift per week

Collections Specialist

Insurance

• Provide day-to-day operational guidance by answering employee questions, client communication, and training.
• Manage and audit client-specific tasks using process-specific methods.
• Manage instructional account and workflow processes.
• Assist the supervisor with department projects, including preparing daily reports, quality and production tracking, and time audit reports.
• Conduct new-hire and on-the-job training and mentor new hires, including completing necessary tracking, progress, and status reports.
• Meet with management to identify areas of opportunity in insurance specialist performance.
• Provide information regarding account problems or personnel issues and follow company policies.
• Answer account and inventory questions from representatives and research answers and solutions.
• Assist with computer issues involving client systems, company systems, and payer websites; open IT Help Desk tickets as needed.
• Correspond with and handle clients professionally as needed and directed by management.
• Identify and keep work instructions up to date.
• Help improve employee engagement and enrich employee morale.
• Perform other client-specific daily tasks as assigned.

Insurance Team Lead

• Conduct detailed analysis and follow-up on outstanding commercial and government insurance claims
• Research and resolve claim denials, rejections, and underpayments through billing corrections, appeals, and resubmissions
• Prepare and submit EOBs, itemized statements, medical records, and other claim documentation
• Respond to payer and patient inquiries regarding delinquent claims
• Use payer portals, Electronic Health Records, and patient accounting systems to investigate claim status, post notes, and manage follow-up activities
• Identify denial and payment-delay trends and contribute to process improvement initiatives
• Maintain accurate account activity records and meet production and quality standards
• Communicate with insurance representatives, patients, and internal departments to resolve outstanding issues
• Prioritize daily workload in a fast-paced, high-volume environment
• Provide support on special projects and additional assignments as requested by management

Collections Specialist

Insurance Team Lead

Insurance Follow-Up Specialist