Insurance Team Lead

Revco Solutions

. Provide day-to-day operational guidance by answering employee questions, client communication, and training.

Posted 9/18/2026full-timeRemote • United StatesSenior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing insurance claims, billing processes, and client communication while providing operational guidance and training to new hires. Proficient in maintaining workflow processes and enhancing employee engagement within the insurance domain.

Highest-signal resume keywords

Insurance Claims ManagementBilling ProcessesAnthem BCBS ExperienceEmployee Training and MentoringClient Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance ClaimsBillingQuality TrackingProduction TrackingTime Audit ReportingProcess-Specific MethodsAccount ManagementWorkflow ProcessesProblem SolvingDetail Orientation

Soft Skills

Professional CorrespondenceEmployee EngagementMorale Improvement

Tools & Technologies

IT Help Desk SystemsClient SystemsPayer Websites

Industry Keywords

Insurance Follow-UpClient-Specific TasksOperational GuidanceNew-Hire TrainingEmployee Questions

About the role

Key responsibilities & impact

Provide day-to-day operational guidance by answering employee questions, client communication, and training.
Manage and audit client-specific tasks using process-specific methods.
Manage instructional account and workflow processes.
Assist the supervisor with department projects, including preparing daily reports, quality and production tracking, and time audit reports.
Conduct new-hire and on-the-job training and mentor new hires, including completing necessary tracking, progress, and status reports.
Meet with management to identify areas of opportunity in insurance specialist performance.
Provide information regarding account problems or personnel issues and follow company policies.
Answer account and inventory questions from representatives and research answers and solutions.
Assist with computer issues involving client systems, company systems, and payer websites; open IT Help Desk tickets as needed.
Correspond with and handle clients professionally as needed and directed by management.
Identify and keep work instructions up to date.
Help improve employee engagement and enrich employee morale.
Perform other client-specific daily tasks as assigned.

Requirements

What you’ll need

Extensive experience with Insurance Claims, Billing, and Insurance Follow-Up.
Detail oriented and correspond professionally.
Must have Anthem BCBS experience.