Bilingual Collection Representative

RevCycle, Inc.

. Handle high-volume outbound and inbound calls with professionalism and confidence .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling high-volume calls, negotiating payment arrangements, and maintaining compliance with FDCPA and other legal requirements. Proficient in using collection systems and electronic tools while ensuring confidentiality of sensitive information.

Highest-signal resume keywords

High-Volume Call ManagementNegotiation SkillsFDCPA ComplianceProfessional Collections Specialist (PCS) CertificationActive Listening

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment Arrangement NegotiationBasic Math CalculationsCollection Systems ProficiencyDocumentation AccuracyCompliance Performance Metrics

Soft Skills

Clear CommunicationEmpathyProfessional JudgmentReliabilitySelf-Motivation

Tools & Technologies

Electronic ToolsComputer ApplicationsCollection Programs

Certifications & Qualifications

Professional Collections Specialist (PCS)

Industry Keywords

Debt CollectionProtected Health Information (PHI)Consumer ContactObjection HandlingCall Strategy

About the role

Key responsibilities & impact

Handle high-volume outbound and inbound calls with professionalism and confidence
Contact consumers regarding past-due medical balances
Negotiate payment arrangements meeting consumer needs and company goals
Meet and exceed quality, compliance, and collections performance metrics
Maintain accurate account notes and documentation in real time
Build trust through active listening, empathy, and strong communication
Overcome common and challenging objections
Suggest money sources for debt payment
Use scripts/verbatims and collection systems within guidelines to maximize recovery
Follow FDCPA, state, and other legal compliance requirements
Operate collection systems and programs proficiently
Complete virtual training covering systems, compliance, call strategy, and negotiation fundamentals

Requirements

What you’ll need

Must be a resident of Wisconsin, Kansas, Georgia, Oklahoma, Florida, Arkansas, Tennessee, Texas, South Carolina, or North Carolina
Able to work remotely full-time during a structured day schedule with undistracted focus
Must have a private home office space for exclusive use; others may not be present during work hours
Clear verbal and written communication, proper grammar, and telephone etiquette
Ability to use provided electronic tools
Ability to navigate multiple computer applications and databases
Ability to multitask while communicating by phone and navigating multiple systems simultaneously
Ability to overcome objections and negotiate successful payment arrangements
Reliable, responsible, punctual, and able to use time productively
Professional judgment
Ability to maintain confidentiality of sensitive personal information and Protected Health Information (PHI)
Ability to perform basic math calculations using addition, subtraction, multiplication, division, and percentages
Self-motivated and committed to career success
Willingness and ability to obtain Professional Collections Specialist (PCS) certification within one year of hire
High School Diploma or equivalent (i.e., GED) required
Ability to successfully complete the company collector training program
Clear initial, ongoing, and annual identity, criminal, and background checks
Ability to work a full-time schedule; secondary jobs or regular responsibilities during business hours are not suitable

Benefits

Comp & perks

Uncapped performance-based bonus/commission opportunity
Paid medical insurance with personalized plan selection assistance
Company-provided Short-Term Disability and basic Life Insurance
Optional Dental, Vision, Long-Term Disability, and additional Life Insurance
Generous PTO: 3 weeks accrued annually, increasing with tenure, plus holidays and make-up time
401(k) with the option to deposit annual discretionary bonus if awarded
Company-provided equipment
Access Perks employee discount program for retail, travel, food, and entertainment
Professional Collections Specialist (PCS) certification paid for by the company
Career growth from within