RevCycle, Inc.

Customer Support

• Deliver exceptional and consistent customer experiences
• Handle customer inquiries through inbound and outbound calls and written communication
• Resolve complex billing and insurance issues for patients, law offices, insurance companies, and outside facilities
• Resolve patient account balances that are aging but have not been sent for collections
• Answer questions about deductibles, co-insurance, co-pays, denials, charge disputes, claim resubmissions, eligibility, and coding disputes
• Review financial information and recommend payment options or assistance programs
• Manage consumer objections and concerns and negotiate payment resolutions
• Discuss payment resources and make referrals to clients when necessary
• Use required scripts and guidelines to maximize recovery on each call
• Maintain understanding of account requirements and related documentation
• Document accounts with accurate notes and codes
• Work within internal and client systems
• Meet or exceed KPIs, including calls handled per hour, successful payment resolution, and call quality
• Follow company and client policies, procedures, applicable laws, Core Values, and Strategic Anchors
• Perform other duties as assigned based on business needs

Bilingual Healthcare Customer Service Representative, English/Spanish

Bilingual

• Handle high-volume outbound and inbound calls with professionalism and confidence
• Contact consumers regarding past-due medical balances
• Negotiate payment arrangements meeting consumer needs and company goals
• Meet and exceed quality, compliance, and collections performance metrics
• Maintain accurate account notes and documentation in real time
• Build trust through active listening, empathy, and strong communication
• Overcome common and challenging objections
• Suggest money sources for debt payment
• Use scripts/verbatims and collection systems within guidelines to maximize recovery
• Follow FDCPA, state, and other legal compliance requirements
• Operate collection systems and programs proficiently
• Complete virtual training covering systems, compliance, call strategy, and negotiation fundamentals

Bilingual Healthcare Customer Service Representative, English/Spanish

Bilingual Collection Representative