Bilingual Healthcare Customer Service Representative, English/Spanish

RevCycle, Inc.

. Deliver exceptional and consistent customer experiences .

Posted 9/29/2026full-timeRemote • Wisconsin • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within healthcare, effectively resolving billing and insurance issues while maintaining compliance with policies and regulations. Proficient in navigating multiple systems and communicating clearly in both English and Spanish.

Highest-signal resume keywords

Bilingual In English And SpanishMedical Billing And Coding KnowledgeExperience With Artiva And Cerner SoarianClear Verbal And Written CommunicationAbility To Negotiate Payment Resolutions

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical BillingMedical CodingPayment NegotiationBasic Math CalculationsComputer Navigation SkillsCall Center ExperienceHealthcare Customer ServiceAccount DocumentationKPI AchievementPayment Resolution

Soft Skills

Professional JudgmentSelf-MotivationTime ManagementReliabilityEffective Communication

Tools & Technologies

ArtivaCerner SoarianEPICComputer ApplicationsDatabases

Certifications & Qualifications

High School Diploma Or Equivalent (GED)

Industry Keywords

HealthcarePatient Account ManagementProtected Health Information (PHI)Insurance ClaimsCustomer Experience

About the role

Key responsibilities & impact

Deliver exceptional and consistent customer experiences
Handle customer inquiries through inbound and outbound calls and written communication
Resolve complex billing and insurance issues for patients, law offices, insurance companies, and outside facilities
Resolve patient account balances that are aging but have not been sent for collections
Answer questions about deductibles, co-insurance, co-pays, denials, charge disputes, claim resubmissions, eligibility, and coding disputes
Review financial information and recommend payment options or assistance programs
Manage consumer objections and concerns and negotiate payment resolutions
Discuss payment resources and make referrals to clients when necessary
Use required scripts and guidelines to maximize recovery on each call
Maintain understanding of account requirements and related documentation
Document accounts with accurate notes and codes
Work within internal and client systems
Meet or exceed KPIs, including calls handled per hour, successful payment resolution, and call quality
Follow company and client policies, procedures, applicable laws, Core Values, and Strategic Anchors
Perform other duties as assigned based on business needs

Requirements

What you’ll need

Bilingual in English and Spanish
Prior work experience in a call center and healthcare customer service setting preferred
Familiarity with Artiva and Cerner Soarian preferred; EPIC experience is a plus but not required
Working knowledge of medical billing and coding preferred
Prior work experience in a medical office and/or general understanding of health insurance preferred
Clear verbal and written communication, proper grammar, and telephone etiquette
Ability to navigate multiple computer applications and databases
Moderate to advanced computer keyboard typing and navigation skills
Ability to communicate on the phone while navigating multiple computer systems simultaneously
Ability to overcome patient objections and negotiate payment successfully
Reliable and responsible; arrives on time and uses time productively and efficiently
Ability to manage oneself effectively in a work-from-home environment
Professional judgment and client business acumen
Ability to maintain confidentiality of sensitive personal information and Protected Health Information (PHI)
Ability to perform basic math calculations using addition, subtraction, multiplication, division, and percentages
Self-motivation and commitment to career success
High School Diploma or equivalent (GED) required

Benefits

Comp & perks

Remote work or work from the Marshfield, WI office
Employee development and career growth opportunities
Opportunities for advancement to team lead or functional roles
Career goal discussions with department leadership, Human Resources, and/or company leadership