Client Service Representative

RevCycle, Inc.

. Serve as an intermediary between clients and the organization .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management and effective communication skills, ensuring compliance with legal and financial regulations while maintaining confidentiality of sensitive information. Proficient in problem-solving and multitasking within various client systems and applications.

Highest-signal resume keywords

Client Relationship ManagementMicrosoft Office ProficiencyEffective Communication SkillsCreative Problem-SolvingConfidentiality Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service ExperienceMicrosoft OutlookMicrosoft ExcelMathematical SkillsTime ManagementMultitaskingWorkflow ProcessesClient Systems KnowledgeReport CompletionProcess Error Correction

Soft Skills

Professional CommunicationTeam CollaborationAdaptabilitySelf-MotivationReliability

Tools & Technologies

Online Training PlatformsVideo Conferencing ToolsScreen Monitoring Software

Industry Keywords

Protected Health Information (PHI)Sensitive Personal Information (SPI)Legal ComplianceFinancial RegulationsIndustry Standards

About the role

Key responsibilities & impact

Serve as an intermediary between clients and the organization
Nurture and strengthen client relationships
Communicate with clients by phone and email daily
Relay client feedback to internal departments
Coordinate solutions and facilitate seamless client interactions
Discuss inventory, account flow and business procedures with clients
Respond within 24 hours to clients’ emails, phone calls, and other inquiries
Work with clients and internal departments to correct process errors and inefficiencies
Identify and apply solutions to client questions and concerns
Submit insurance information to external client systems
Perform assigned tasks and duties to standard
Close open items and complete reports within a 24-hour timeframe
Ensure compliance with legal and financial regulations, company policies and industry standards
Maintain strict confidentiality and prevent Protected Health Information (PHI) breaches

Requirements

What you’ll need

Previous experience in customer service or a related role is required
Required knowledge of Microsoft Office applications, including Outlook and Excel
Professional verbal and written communication skills, along with proper grammar and telephone etiquette
Creative problem-solving, combining mathematical skills, is crucial for resolving issues effectively
Team player who adapts positively to change and collaborates effectively with colleagues
Actively seeks training opportunities and welcomes constructive feedback from peers and supervisors
High degree of self-motivation, excellent time management skills and the ability to work independently
Reliable, responsible, and capable of maintaining confidentiality
Able to multitask and can communicate on the phone and navigate multiple computer systems simultaneously
Willingness to learn multiple client systems, computer applications, databases and workflow processes
Understands Sensitive Personal Information (SPI) and sensitive consumer information (i.e., Protected Health Information (PHI)) while maintaining the confidentiality of this information
High School Diploma or equivalent (i.e., GED) required
Employee will work with an online training team utilizing screen monitoring and/or video conferencing

Benefits

Comp & perks

Competitive PTO
Company provided equipment
Health (ICHRA)/Vision/Dental