Senior Manager, Customer Success

RevGenius

. Lead, coach, and develop a team of three Customer Success Managers .

Posted 9/15/2026full-timeAustin • Texas • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success management, focusing on customer activation, retention, and expansion within a B2B SaaS environment. Proven ability to lead teams, develop strategic success plans, and utilize customer data to drive measurable outcomes.

Highest-signal resume keywords

Customer Success ManagementTeam LeadershipAccount ManagementB2B SaaS ExperienceCustomer Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ActivationCustomer RetentionCustomer ExpansionPlaybook DevelopmentPerformance ReportingData AnalysisChange ManagementRisk ManagementStrategic PlanningNegotiation

Soft Skills

CoachingCommunicationPresentationCollaborationProblem-Solving

Tools & Technologies

CRMHubSpotLookerBusiness Intelligence PlatformsCustomer Success Platforms

Industry Keywords

Customer SuccessAccount ManagementB2BRecurring RevenueStakeholder Engagement

About the role

Key responsibilities & impact

Lead, coach, and develop a team of three Customer Success Managers
Manage a small portfolio of strategic customers as a trusted advisor to champions and executive sponsors
Own customer activation, gross retention, expansion, and net revenue retention across the Customer Success portfolio
Build and improve scalable Customer Success playbooks for onboarding, activation, adoption, risk management, renewals, expansion, and executive business reviews
Coach CSMs on proactive, commercially minded account management and expansion opportunities
Guide customers through onboarding and change management to integrate Rev products into workflows and achieve time-to-first value
Drive adoption of new Rev products through demonstrations, enablement, and ongoing engagement
Build relationships with customer champions, decision-makers, and executive sponsors
Develop strategic success plans connecting customer objectives with Rev products and measurable outcomes
Monitor customer health, usage, engagement, and product adoption to identify and mitigate churn risks
Advance organic growth and account expansion with Account Management, Sales, and go-to-market leaders
Lead renewal strategy and support annual renewal agreements
Establish operating rhythms, performance reporting, and portfolio reviews
Translate customer feedback and market insights into recommendations for Product, Marketing, Sales, and internal teams
Keep customers informed about products, feature enhancements, and best practices
Create and scale customer enablement resources, documentation, and training materials

Requirements

What you’ll need

6+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing role
3+ years of experience leading and developing Customer Success or Account Management professionals
Experience managing a team while maintaining direct responsibility for a portfolio of strategic customers
Demonstrated success improving customer activation, adoption, retention, expansion, and net revenue retention
Strong account management or sales orientation, including identifying customer needs, developing commercial opportunities, and expanding existing accounts
Experience building and implementing scalable Customer Success playbooks, processes, and operating rhythms
Experience in a B2B SaaS environment with a recurring-revenue business model
Ability to establish trusted relationships with stakeholders ranging from day-to-day users to executive decision-makers
Strong coaching skills and ability to create accountability while supporting professional growth
Ability to translate customer objectives and workflow challenges into actionable solutions and measurable outcomes
Comfort using customer data and business metrics to assess portfolio health, prioritize opportunities, and make decisions
Strong written, verbal, presentation, and negotiation skills
Experience with CRM, business intelligence, and Customer Success platforms such as HubSpot and Looker
Strategic, customer-centered mindset paired with willingness to work hands-on alongside the team
Legally authorized to work in the country where the role is based

Benefits

Comp & perks

Hybrid work arrangement with expectation of being onsite 3 days per week at the Austin office
Equal employment opportunity protections
Voluntary self-identification information is confidential and separate from personnel records