RevGenius

Customer Success Manager

• Lead, coach, and develop a team of three Customer Success Managers
• Manage a small portfolio of strategic customers as a trusted advisor to champions and executive sponsors
• Own customer activation, gross retention, expansion, and net revenue retention across the Customer Success portfolio
• Build and improve scalable Customer Success playbooks for onboarding, activation, adoption, risk management, renewals, expansion, and executive business reviews
• Coach CSMs on proactive, commercially minded account management and expansion opportunities
• Guide customers through onboarding and change management to integrate Rev products into workflows and achieve time-to-first value
• Drive adoption of new Rev products through demonstrations, enablement, and ongoing engagement
• Build relationships with customer champions, decision-makers, and executive sponsors
• Develop strategic success plans connecting customer objectives with Rev products and measurable outcomes
• Monitor customer health, usage, engagement, and product adoption to identify and mitigate churn risks
• Advance organic growth and account expansion with Account Management, Sales, and go-to-market leaders
• Lead renewal strategy and support annual renewal agreements
• Establish operating rhythms, performance reporting, and portfolio reviews
• Translate customer feedback and market insights into recommendations for Product, Marketing, Sales, and internal teams
• Keep customers informed about products, feature enhancements, and best practices
• Create and scale customer enablement resources, documentation, and training materials

Senior Manager, Customer Success