Revizia

• Conduct interviews, site visits, and workshops with large enterprises, SMBs, and accounting firms to understand the tax processes and pain points of each customer profile.
• Map SPED, tax assessment, tax credit, and Tax Reform journeys, turning findings into prioritized opportunities.
• Use AI to synthesize interviews, identify patterns, and generate testable hypotheses.
• Translate legislation and tax rules into user stories, acceptance criteria, and test scenarios.
• Define the behavior of AI agents, including responses, sources, limitations, and escalation to human support.
• Write specifications, prototype screens and workflows, and build test datasets using AI tools.
• Validate deliverables with the development team and approve tax-related results before release.
• Train internal Sales, Customer Success, and Support teams.
• Conduct customer training sessions and webinars on platform adoption and the transition to IBS/CBS.
• Produce guides, FAQs, release notes, and knowledge bases.
• Monitor usage and adoption metrics and take action when they decline.
• Collect ongoing feedback and bring it into the backlog with supporting evidence.
• Support Sales in demonstrations and proofs of concept with strategic customers.

Product Tax Functional Specialist – AI-First