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Tech Stack
Tools & technologiesTCP/IP
About the role
Key responsibilities & impact- Maintain working knowledge of EUROIMMUN instrumentation, products, and techniques
- Coordinate pre-delivery inspections, hardware installation, initial configurations, system validations, training, and troubleshooting
- Conduct routine preventive maintenance
- Assist field service engineers with instrument installations and on-site troubleshooting
- Arrange shipping of instruments, kits, and samples with logistics
- Assist customers with validation studies, including protocol definition, sample acquisition, sample testing, and data evaluation
- Ensure automation programming meets customer needs and national requirements
- Communicate with EUROIMMUN AG for second-level support and complaints handling
- Liaise with customer IT, networking, and security teams
- Assist with LIS interfacing and edit LIS communication scripts
- Conduct educational sessions for internal teams and customers
- Provide application support to company departments
- Complete documentation for project and service tasks
- Comply with company policies, safety, privacy, and regulatory requirements
- Assist with Request for Purchase paperwork and presale consultations
- Coordinate instrument registration
- Perform hardware installations, configurations, validations, troubleshooting, repairs, and part replacements
- Travel overnight as needed (40–50%)
Requirements
What you’ll need- Bachelors’ degree or a Medical Laboratory Sciences advanced diploma
- 1–2+ years of laboratory experience
- Bilingual in French
- Experience with client/server network infrastructure and basic object-oriented programming preferred
- 3 or more years’ experience as a field service representative, MLT, or related field preferred
- Experience with bidirectional TCP/IP and file-based communication preferred
- Experience with C# coding and script writing standard practices preferred
- Strong computer literacy skills and proficiency in MS Office
- Well-organized and able to function independently with minimal supervision
- Excellent time management during concurrent projects
- Comfortable presenting training and information seminars to groups
- Strong professional verbal/written communication and interpersonal skills
- Critical thinking abilities
- Valid LinkedIn profile and added work links to resume
- Overnight travel as needed (40–50%)
Benefits
Comp & perks- Base salary range of $70,000.00–$80,000.00 CAD
- Opportunity to progress within the position and develop at the company