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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in the installation, maintenance, and troubleshooting of mass spectrometry instrumentation, particularly MS/MS systems, while providing exceptional customer support and training. Possesses strong technical knowledge of analytical instrumentation and a customer-oriented mindset, ensuring effective communication and problem-solving.
Highest-signal resume keywords
Mass Spectrometry InstrumentationTandem Mass Spectrometry (MS/MS)Preventive MaintenanceCustomer TrainingTechnical Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
InstallationMaintenanceTroubleshootingCalibrationRepairAnalytical InstrumentationHardware KnowledgeElectronicsVacuum SystemsSoftware
Soft Skills
Customer-Oriented MindsetCommunication SkillsProblem-Solving SkillsRelationship BuildingResponsiveness
Certifications & Qualifications
Degree in EngineeringDegree in ElectronicsDegree in Mechanical EngineeringDegree in Applied Sciences
Industry Keywords
Field Service ExperienceLaboratory EquipmentService ActivitiesTechnical SupportCustomer Satisfaction
About the role
Key responsibilities & impact- Install, qualify, maintain, troubleshoot, and repair advanced analytical instrumentation, with a focus on MS/MS systems
- Perform preventive maintenance, instrument calibration, and corrective service activities to ensure optimal instrument performance
- Diagnose and resolve complex hardware, software, and instrument-related issues independently
- Provide technical support and guidance to customers, ensuring high levels of customer satisfaction
- Build and maintain strong relationships with customers through professional, responsive, and reliable service
- Deliver on-site customer training and provide guidance on instrument operation and maintenance
- Document all service activities, interventions, and customer interactions accurately in the relevant service systems
- Collaborate closely with internal technical support, application specialists, and commercial teams to ensure effective customer support
- Manage service activities independently, including planning customer visits and prioritizing service requests across the territory
Requirements
What you’ll need- A degree in Engineering, Electronics, Mechanical Engineering, Applied Sciences, or a related technical discipline
- Several years of hands-on field service experience with mass spectrometry instrumentation, ideally including tandem mass spectrometry (MS/MS)
- Strong technical knowledge of analytical instrumentation, including hardware, electronics, vacuum systems, and associated software
- Proven ability to troubleshoot complex instrument issues and work independently in a customer-facing environment
- Experience in installation, maintenance, repair, and qualification of laboratory or analytical equipment
- A strong customer-oriented mindset with excellent communication and problem-solving skills
- Fluency in English and Dutch; additional language skills are an advantage
- Willingness to travel regularly within the Netherlands and Belgium, including occasional international travel
- A valid driving licence