Call Center Specialist, Healthcare

ReWorks Solutions

. Handle incoming and outgoing calls to prospective clients, families, and relevant stakeholders .

Posted 10/22/2026full-timeRemote • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare administration and client intake processes, with strong capabilities in managing sensitive information and utilizing CRM and EMR systems effectively. Proficient in communication and client engagement, ensuring a high standard of service in a remote environment.

Highest-signal resume keywords

Healthcare Administration ExperienceClient Intake ManagementCRM and EMR ProficiencyInsurance Eligibility VerificationExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data Entry SkillsClient ScreeningProblem-Solving SkillsAttention to DetailOutbound CallingLead Follow-UpMulti-TaskingClient EngagementInsurance VerificationWorkflow Management

Soft Skills

Active ListeningEmpathyOrganizational SkillsProfessionalismCommunication Skills

Tools & Technologies

Microsoft Office 365CRM PlatformsEMR SystemsVoIP Phone SystemsCall-Recording PlatformsSocial Media Monitoring ToolsSEO Lead-Monitoring PlatformsClient Prescreening SystemsOutbound Calling ToolsInsurance Portals

Industry Keywords

Healthcare AdministrationMedical AdmissionsPatient IntakeCall Centre EnvironmentClient Records Management

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Handle incoming and outgoing calls to prospective clients, families, and relevant stakeholders
Conduct initial client screenings and gather accurate information to determine eligibility and service requirements
Verify insurance eligibility and benefits using designated insurance portals and verification systems
Manage admissions enquiries and guide prospective clients through the intake process
Maintain accurate client records, call notes, and follow-up activities within CRM and EMR systems
Follow up with prospective clients to support admissions conversion and minimise missed opportunities
Use approved call-recording platforms to document and monitor client interactions
Monitor and respond to leads generated through social media, digital marketing, and other approved channels
Support outbound marketing and lead follow-up activities to improve client engagement
Coordinate with internal teams to ensure a smooth transition from initial enquiry to the next stage of the admissions process
Handle sensitive client information professionally and maintain confidentiality
Identify issues, resolve routine enquiries, and escalate complex cases when necessary

Requirements

What you’ll need

Previous experience in healthcare administration, medical admissions, patient intake, or a call centre environment
Excellent verbal and written English communication skills
Strong active listening and client engagement abilities
Accurate data-entry skills and attention to detail
Ability to manage multiple tasks while maintaining a high standard of service
Strong organisational and problem-solving skills
Ability to communicate with empathy and professionalism when handling sensitive client enquiries
Comfortable making outbound calls, following up with leads, and managing a busy workflow
Ability to work independently in a fully remote environment
Comfortable using Microsoft Office 365, including Outlook, Word, and Excel
Comfortable using CRM and EMR platforms
Comfortable using VoIP phone systems
Comfortable using word-processing and data-entry software
Comfortable using CTM or another approved call-recording platform
Comfortable using insurance eligibility and verification portals
Comfortable using client prescreening systems
Comfortable using outbound calling tools
Comfortable using social media and SEO lead-monitoring platforms
Full-time availability for 40 hours per week aligned with US Eastern Time, including Sunday coverage and a non-traditional schedule