ReWorks Solutions

Administrative Assistant

• Assist with a variety of administrative tasks across the facility
• Help monitor ongoing projects and follow up on outstanding tasks and deadlines
• Ensure scheduled communications are sent accurately and on time
• Communicate with client families regarding updates, reminders, and follow-ups
• Support the case management team with record keeping, scheduling, documentation, and coordination
• Keep files, trackers, shared documents, and records organised and up to date
• Assist with scheduling meetings, appointments, and other activities
• Take ownership of smaller administrative projects and see them through to completion
• Provide general administrative support to the wider team
• Handle sensitive client information with professionalism and discretion

Junior Administrative Assistant

• Provide administrative support to the Staffing/Recruiting team
• Assist with candidate coordination, communication, scheduling, and follow-ups
• Maintain accurate candidate information and records
• Assist with recruitment-related documentation and administrative processes
• Support the Intake/Client Care team
• Coordinate information and follow-ups with families
• Communicate professionally and warmly with families and internal staff
• Ensure information is accurately recorded and followed up on
• Perform day-to-day clerical and administrative tasks
• Maintain accurate records, spreadsheets, and documentation
• Schedule and coordinate appointments or meetings
• Manage follow-ups and complete outstanding tasks
• Support team members as required
• Handle ad-hoc administrative tasks and projects

Administrative Assistant – Staffing, Intake & Client Care

Recruitment

• Source candidates for RBT and BCBA positions using LinkedIn and Aploy
• Identify and approach suitable candidates based on vacancy requirements
• Conduct candidate outreach and consistent follow-up
• Use SignalHire to find candidate contact information when required
• Screen candidates against basic role requirements
• Keep candidate information and recruitment activity organized and up to date
• Manage multiple candidates and vacancies simultaneously
• Work closely with the team to staff positions within required timelines
• Assist with onboarding coordination when required
• Support the wider recruitment team with additional sourcing and administrative tasks
• Recruit healthcare professionals for US clients, primarily Registered Behavior Technicians and Board Certified Behavior Analysts

ABA Recruiter

Intake Specialist

• Handle incoming calls from prospective patients and families
• Build rapport and create a supportive, professional first interaction
• Ask questions to understand callers’ needs and circumstances
• Guide qualified prospects through the intake and admissions process
• Explain next steps and help callers move forward where appropriate
• Handle sensitive, emotional, and difficult conversations calmly and professionally
• Follow up with prospective patients over several days or weeks
• Maintain accurate lead information and follow-up activity in the CRM
• Track conversations, next steps, and outstanding information
• Enter detailed and accurate notes into the CRM/EMR
• Keep patient and prospect information organised and up to date
• Document conversations and next steps clearly
• Ensure complete handoffs to the weekday admissions team
• Follow established intake and documentation procedures

Weekend Intake & Admissions Specialist

Controller

• Take ownership of day-to-day financial control and accounting activities
• Manage and review financial transactions, expenditure, and reconciliations
• Maintain accurate and up-to-date financial records
• Prepare and analyse financial reports to support business decision-making
• Monitor financial performance and identify unusual trends, discrepancies, or potential risks
• Review expenditure and identify opportunities for cost savings and greater efficiency
• Support improvements to financial processes, controls, and reporting
• Investigate discrepancies and follow issues through to resolution
• Provide clear financial insights to non-financial stakeholders
• Ensure financial processes are followed consistently and accurately
• Work closely with internal stakeholders and challenge expenditure or processes where appropriate
• Take ownership of financial issues and proactively identify solutions
• Maintain strong attention to detail while keeping sight of the wider commercial picture

Financial Controller

• Screen resumes received through Indeed and the company website.
• Review applications and identify qualified candidates.
• Schedule interviews and coordinate candidate availability.
• Conduct interviews and assess candidate suitability.
• Extend job offers and communicate next steps to successful candidates.
• Maintain regular communication with candidates throughout the hiring process.
• Guide new hires through the onboarding process.
• Answer onboarding-related questions and ensure a smooth candidate experience.
• Download, organise, and file onboarding documentation accurately.
• Complete background checks, healthcare checks, and certification verifications.
• Follow up with candidates to ensure onboarding is completed promptly.
• Respond to employee questions regarding benefits, PTO, and general HR processes.
• Maintain accurate employee records and documentation.
• Assist with administrative tasks that support the HR function.
• Provide support wherever needed to help the team operate efficiently.

HR & Recruitment Coordinator

Administration

• Support the Salesman with day-to-day sales activities and administration.
• Track and maintain accurate records of incoming and existing leads.
• Monitor the sales pipeline and ensure leads are consistently followed up on.
• Assist with scheduling and coordinating follow-up calls and meetings.
• Communicate professionally with prospective clients and customers.
• Identify leads requiring further follow-up and ensure no opportunities are missed.
• Assist with moving leads through the sales process and supporting deal closure.
• Maintain accurate notes, updates, and records within the relevant CRM or tracking system.
• Provide regular updates on lead activity, follow-ups, and deal progress.
• Assist with identifying gaps or delays in the sales process and proactively follow up where needed.
• Work closely with the Salesman to ensure leads are managed efficiently and opportunities are progressed.

Sales Administration

• Contact new referrals promptly and efficiently, ideally within established response time targets
• Guide families through the onboarding and intake process from referral to service initiation
• Provide exceptional customer service and support throughout the intake journey
• Maintain accurate and complete client records and documentation
• Coordinate with staffing, scheduling, and case management teams to facilitate successful onboarding
• Track referral progress and ensure all intake requirements are completed
• Follow up with families regarding documentation, appointments, and onboarding requirements
• Maintain confidentiality and compliance with healthcare documentation standards
• Support intake reporting and administrative workflows
• Ensure a positive experience for families while meeting productivity and performance targets

AI Engineer

• Design, build, and maintain full-stack web applications from concept to production
• Develop scalable applications using Next.js, React, Svelte, and Python
• Build internal business tools and operational dashboards to improve business efficiency
• Integrate third-party platforms using REST APIs, webhooks, authentication, and API keys
• Design clean, intuitive, and user-friendly interfaces focused on usability
• Own projects across the full development lifecycle, from architecture and backend logic to polished frontend delivery
• Collaborate with stakeholders to translate business problems into practical technical solutions
• Leverage AI-assisted development tools as a core part of the daily workflow to accelerate delivery while maintaining quality

AI Developer

Business Development Rep

• Identify and develop relationships with doctors, specialists, healthcare providers, therapists, community organisations and other referral sources
• Proactively conduct outreach by telephone, email and other appropriate channels
• Build and maintain a sustainable referral partner network for families requiring ABA services
• Educate referral partners about the organisation's services, referral process and access to support
• Maintain regular communication with referral partners and encourage ongoing referrals
• Identify new partnership and network opportunities
• Own the referral development process from initial outreach through ongoing engagement
• Conduct outreach calls, follow-ups and relationship-building conversations
• Adapt communication to different referral partners' needs
• Represent the organisation professionally within healthcare and community networks
• Track incoming referrals and leads accurately
• Follow up to prevent opportunities from being lost
• Coordinate internally to help families access appropriate services
• Maintain records of outreach, conversations, referral sources, follow-ups and outcomes
• Manage multiple relationships and opportunities while remaining organised
• Track and report outreach activity, calls, referral relationships, active partners, referrals generated, conversion, follow-up activity, pipeline development and network growth
• Work toward measurable targets and report performance

Referral & Business Development Specialist

Account Manager

• Manage a portfolio of client accounts and build long-term relationships
• Act as the main point of contact for clients and contractors
• Resolve client and contractor queries and escalations in a timely, professional manner
• Coordinate closely with internal teams to ensure smooth service delivery
• Monitor account performance and maintain accurate client records
• Follow up on outstanding actions and ensure tasks are completed through to resolution
• Identify opportunities to strengthen client relationships and improve the overall client experience
• Work across multiple systems while maintaining accuracy and attention to detail

Intake Coordinator

• Follow up with clients regarding their applications and ensure they complete the required steps
• Keep applications moving through consistent communication and timely follow-ups
• Coordinate with Case Managers to ensure tasks and updates are completed
• Track outstanding items and see projects through to completion
• Maintain accurate records and provide updates on application progress
• Deliver a professional and positive experience during every interaction

• Manage the recruitment process from candidate sourcing and screening through to shortlist
• Conduct professional and structured candidate interviews
• Assess candidates beyond their CV and qualifications, including communication skills, personality and behavioural fit, motivation and attitude, professionalism, reliability and accountability, and ability to meet role requirements
• Make informed recommendations on whether candidates should progress
• Exercise independent judgement rather than relying solely on predetermined checklists
• Identify potential concerns, inconsistencies, and red flags during the recruitment process
• Build strong relationships with candidates and provide a professional candidate experience
• Clearly communicate candidate strengths, concerns, and overall suitability to hiring stakeholders
• Maintain accurate candidate and recruitment records
• Collaborate with the wider recruitment and Talent Delivery team
• Manage multiple vacancies and candidates while maintaining quality and attention to detail
• Take ownership of recruitment decisions and follow candidates through the process
• Maintain strict confidentiality when handling candidate and client information
• Continuously look for ways to improve the quality and efficiency of the recruitment process

Recruiter

Medical Biller

• Enter accurate patient/facility information from the facility system into billing software
• Ensure billing information is complete and accurately captured
• Reconcile facility software against billing software at the end of each week
• Identify discrepancies and investigate mismatched information
• Communicate primarily via email regarding billing queries and follow-ups
• Monitor Medicare payments and review claims once payment has been posted
• Work on denials and underpayments after Medicare payment is received, generally around 14 days after payment
• Follow up on outstanding billing issues and ensure they are appropriately resolved
• Maintain accurate records and documentation
• Work independently to complete assigned billing and reconciliation tasks
• Follow established billing processes and procedures
• Maintain confidentiality and professionalism when handling sensitive healthcare information

Junior Medical Biller

Customer Success Manager

• Lead and manage a large team of Case Managers / Client Success Coordinators
• Set clear performance expectations and ensure team members consistently meet service standards
• Monitor and manage team KPIs, productivity, quality, and performance metrics
• Conduct regular coaching, performance discussions, and development sessions
• Provide ongoing guidance, support, and accountability to team members
• Identify performance gaps and implement appropriate improvement plans
• Manage complex and sensitive client, family, and therapist escalations
• Handle difficult conversations professionally, calmly, and empathetically
• Ensure client concerns are resolved efficiently and appropriately
• Maintain a high standard of client service and overall customer experience
• Monitor case management and client success processes to ensure consistency and efficiency
• Collaborate with other operational teams to resolve issues and improve service delivery
• Identify process gaps and opportunities for continuous improvement
• Ensure accurate communication and follow-through across the team
• Provide management with regular updates on team performance, challenges, trends, and opportunities
• Take ownership of operational issues and ensure appropriate resolution
• Support a positive, accountable, and high-performing team culture