Call Centre Agent

ReWorks Solutions

. Handle inbound calls professionally and efficiently .

Posted 10/23/2026full-timeRemote • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and attention to detail. Capable of managing multiple tasks in a fast-paced environment while maintaining professionalism and accuracy.

Highest-signal resume keywords

Call Centre ExperienceCustomer Service ExperienceExcellent English Communication SkillsData-Capturing SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingRecord MaintenanceMultitaskingComputer LiteracyClient Information Management

Soft Skills

Professional Telephone MannerOrganizational SkillsAbility To Work IndependentlyFlexibilityStrong Communication Skills

Industry Keywords

Inbound CallsFast-Paced EnvironmentRemote WorkClient ExperienceRotating Shifts

About the role

Key responsibilities & impact

Handle inbound calls professionally and efficiently
Schedule, reschedule, and confirm client appointments
Respond to general enquiries and provide helpful, accurate information
Capture and update client information accurately
Coordinate schedules and communicate appointment changes
Maintain accurate records using internal systems
Multitask effectively while maintaining high service standards
Collaborate with the wider team to ensure a seamless client experience
Support US operations on rotating shifts between 9:00 AM and 9:00 PM Eastern Time
Work weekends as part of the rotating schedule

Requirements

What you’ll need

Previous call centre experience is essential
Customer service experience in a fast-paced environment
Excellent English communication skills with clear, easily understood speech
A professional telephone manner and strong communication skills
Good computer literacy and data-capturing skills
Strong attention to detail and organizational skills
Ability to multitask and remain professional under pressure
Flexibility to work rotating shifts, including weekends
Ability to work independently in a remote environment
Must be available to start immediately