Case Coordinator

ReWorks Solutions

. Coordinate and maintain client schedules, ensuring appropriate provider availability, staffing and coverage for ABA services .

Posted 10/28/2026full-timeRemote • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client-facing case coordination and healthcare administration, with a strong focus on managing complex schedules and maintaining accurate client records. Proficient in using CRM and scheduling systems to enhance service delivery and ensure effective communication across teams.

Highest-signal resume keywords

Client-Facing Case CoordinationHealthcare AdministrationCRM Systems ProficiencyScheduling Platforms ExperienceOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Case ManagementScheduling ManagementReport GenerationDocumentation MaintenanceWorkflow Management

Soft Skills

Strong CommunicationInterpersonal SkillsAttention to DetailTime ManagementProblem-Solving

Tools & Technologies

CRM SystemsScheduling SoftwareCase Management SoftwareMicrosoft ExcelMicrosoft Outlook

Industry Keywords

Healthcare OperationsClient Records ManagementService CoordinationProvider AvailabilityAdministrative Support

About the role

Key responsibilities & impact

Coordinate and maintain client schedules, ensuring appropriate provider availability, staffing and coverage for ABA services
Act as a primary point of contact for clients, families and service providers regarding scheduling, availability and service-related queries
Manage schedule changes, cancellations and provider availability while minimising disruptions to client services
Track active cases, monitor outstanding actions and ensure scheduling or service-related issues are followed up and resolved promptly
Maintain accurate and up-to-date client records, case notes and documentation within relevant company systems
Work closely with clinical, administrative and operational teams to support effective coordination and continuity of services
Generate reports, maintain trackers and assist with administrative projects as required
Use CRM, scheduling and case management systems to maintain case visibility, manage workflows and support efficient service delivery
Identify potential scheduling conflicts or service gaps early and implement practical solutions to minimise disruption

Requirements

What you’ll need

Previous experience in client-facing case coordination, healthcare administration, scheduling or healthcare operations
Preferably a senior-level professional with demonstrated experience managing complex schedules, multiple cases and client relationships
Strong communication and interpersonal skills
Experience using CRM systems, scheduling platforms or case management software
Proficiency in Microsoft Office, particularly Excel, Outlook, Word and Teams
Excellent organisational skills and exceptional attention to detail
Ability to manage competing priorities, work independently and make sound decisions in a fast-paced environment
Strong follow-up and time-management skills
Proactive approach to resolving outstanding issues
Ability to remain calm, professional and solutions-focused when handling last-minute changes or challenging situations
Must be available Monday to Friday, 9:00 AM–5:00 PM Eastern Time (EST/ET)
Experience with CRM, scheduling and case management systems is advantageous

Benefits

Comp & perks

Fully remote work from South Africa
No weekend work required
US holiday schedule