Childcare Intake, Tour Booking Representative

ReWorks Solutions

. Answer inbound calls from prospective families interested in childcare centres and early learning programs .

Posted 10/14/2026full-timeRemote • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal communication and organizational skills while effectively managing customer inquiries and bookings. Proficient in using CRM systems like Salesforce to enhance customer interactions and improve conversion rates.

Highest-signal resume keywords

Verbal Communication SkillsCustomer Service ExperienceSalesforce ProficiencyOrganizational SkillsAdaptability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CRM SystemsBooking CoordinationLead ManagementCall ManagementAppointment Setting

Soft Skills

Friendly PersonalityStrong Listening SkillsAttention to DetailCoachableCustomer-Focused

Tools & Technologies

SalesforceCall Management Systems

Industry Keywords

ChildcareEarly Learning ProgramsInbound SalesContact Centre OperationsCustomer Support

About the role

Key responsibilities & impact

Answer inbound calls from prospective families interested in childcare centres and early learning programs
Serve as the first point of contact and create a friendly, professional experience
Understand family enquiries and guide callers towards booking in-person centre tours
Provide accurate information using approved scripts and resources
Follow up on website enquiries, Facebook leads, missed tours, and rescheduling requests
Confirm booking details and record appointments accurately
Coordinate with childcare centres regarding same-day tour requests, late arrivals, availability, and scheduling changes
Communicate updates to school staff and families
Use Salesforce or similar CRM systems to access school information and manage bookings
Record enquiry details, call outcomes, follow-up activities, and tour appointments
Navigate multiple systems while speaking with families
Follow phone scripts, text templates, and booking procedures
Maintain records for reporting, lead tracking, and team performance
Improve enquiry-to-booked-tour conversion while maintaining call quality and professionalism
Accept coaching and feedback to improve communication and booking results

Requirements

What you’ll need

Excellent verbal communication skills and a clear, professional telephone manner
Friendly, upbeat, and customer-focused personality
Confidence speaking with prospective customers and guiding conversations towards a booking
Strong listening skills and the ability to understand customer needs
Good organisational skills and attention to detail
Ability to manage calls, appointments, follow-ups, and changing schedules
Comfortable working with computers and navigating multiple systems simultaneously
Willingness to learn new software, scripts, and processes
Coachable, adaptable, and able to work towards performance targets
Reliable and comfortable working independently in a remote environment
Previous experience is beneficial but not essential; relevant backgrounds include call centre/contact centre operations, customer service/support, inbound sales/lead management, appointment setting/booking coordination, reservations/scheduling, or reception/front-desk customer service
Experience with Salesforce, other CRM platforms, or call management systems is an advantage
Spanish language skills are a bonus but are not required