Compliance, QA Specialist

ReWorks Solutions

. Set up employee and provider profiles within company systems .

Posted 10/8/2026full-timeRemote • South AfricaMid-LevelSenior💰 ZAR 26,500 - ZAR 30,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong attention to detail and organizational skills in managing documentation and audits, while effectively communicating with providers and training new hires on documentation standards. Proficient in utilizing Microsoft Office tools and familiar with clinical documentation practices.

Highest-signal resume keywords

Documentation ReviewExcel ProficiencyCentralReach ExperienceQuality AssuranceHealthcare Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documentation AuditsClinical Records ReviewError IdentificationGoal TrackingSession Note Review

Soft Skills

Detail-OrientedStrong CommunicationPatientOrganizedConstructive Feedback

Tools & Technologies

Microsoft ExcelMicrosoft WordSharePointOutlookMicrosoft TeamsZoomCentralReachCentralReach Mobile

Industry Keywords

HealthcareClinical AdministrationABA TerminologyQuality AssuranceDocumentation Standards

About the role

Key responsibilities & impact

Set up employee and provider profiles within company systems
Use AI tools to identify session notes that may not meet funder expectations and review flagged issues
Conduct documentation audits against approved standards and procedures
Review RBT and BCBA notes for missing goals, incomplete or overly similar narratives, signature issues, and incorrect dates or times
Compare documentation against CentralReach billing, service records and schedules to identify discrepancies
Coordinate corrections with providers and follow up on outstanding changes
Maintain an accurate audit trail within assigned permissions
Maintain Excel trackers for new-RBT reviews, recurring errors, amended or removed notes, and unresolved corrections
Review parent/caregiver training utilisation, including service code 97156, against payer-specific expectations and follow up with BCBAs where required
Support profile, note and timesheet administration
Assist with CentralReach mobile workflow testing and report system issues
Train new hires on proper documentation practices and support consistent documentation standards
Work closely with RBTs, BCBAs and other providers to resolve documentation issues accurately and on time
Provide constructive feedback while remaining calm, objective and professional during difficult interactions

Requirements

What you’ll need

Extremely detail-oriented and thorough
Highly organised with strong follow-through
Patient and comfortable working through repetitive documentation reviews
Quick learner able to understand and apply guidance independently
Confident providing constructive feedback and following up when corrections are required
Comfortable dealing with resistance or pushback without taking it personally
Able to identify inconsistencies, errors and missing information accurately
Strong written communication and professional communication with providers
Comfortable working with confidential records and sensitive information
Proficient in Excel and Microsoft Office
Healthcare experience or previous CentralReach experience is not required; training can be provided
Experience in healthcare, clinical administration, quality assurance or documentation review would be advantageous
Experience with clinical or medical records would be advantageous
Familiarity with ABA terminology or clinical documentation would be advantageous
Experience with CentralReach or similar healthcare/clinical systems would be advantageous
Higher education in psychology, healthcare, medical, clinical or a related field would be advantageous
No specific clinical licence or mandatory qualification is required
Proficiency with Microsoft Excel, Microsoft Word, SharePoint, Outlook, Microsoft Teams, Zoom, CentralReach and CentralReach mobile; CentralReach training provided