Dispatcher

ReWorks Solutions

. Receive and review transportation requests through systems such as Zoho Desk and MOVI .

Posted 10/14/2026full-timeRemote • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in transportation coordination, including trip assignment, scheduling, and compliance documentation. Proficient in using transportation management systems and effectively communicating with healthcare facilities and drivers.

Highest-signal resume keywords

Transportation CoordinationScheduling Software ProficiencyNon-Emergency Medical Transportation (NEMT) ExperienceStrong Organizational SkillsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Trip AssignmentSchedulingCompliance DocumentationProblem-SolvingAttention to DetailDriver CoordinationTrip AuthorizationsHealthcare SchedulingBasic Medical TerminologyInsurance Processes

Soft Skills

Time-ManagementCalm Under PressureIndependence

Tools & Technologies

Zoho DeskMOVIPCCTransportation Management SystemsDigital Communication Tools

Industry Keywords

LogisticsFleet OperationsHealthcare FacilitiesPatient Transportation CoordinationService Continuity

About the role

Key responsibilities & impact

Receive and review transportation requests through systems such as Zoho Desk and MOVI
Verify pickup and drop-off locations, appointment times, service requirements, and special accommodations
Confirm trip readiness, eligibility, and required authorisations
Identify missing information or scheduling conflicts before assigning trips
Assign trips to drivers based on availability, location, vehicle suitability, and service requirements
Communicate trip details, special instructions, and schedule changes to drivers
Monitor driver availability, active trips, trip progress, and on-time performance
Respond to delays, cancellations, driver no-shows, vehicle breakdowns, and missed pickups
Provide routing guidance and support to drivers
Communicate transportation updates and ETAs to healthcare facilities, medical offices, staff, and family members
Coordinate return trips, facility wait times, and same-day transportation changes
Resolve service concerns while prioritising member safety and continuity of service
Update trip statuses and maintain trip notes and compliance documentation
Record delays, cancellations, incidents, and service-related issues
Identify and resolve scheduling conflicts, coverage gaps, and service disruptions
Escalate urgent or complex issues
Collaborate with schedulers, drivers, and operational teams
Assist with urgent or additional transportation requests

Requirements

What you’ll need

Previous experience in dispatch, transportation coordination, logistics, or fleet operations is required
Strong organisational and time-management skills
Excellent verbal and written communication skills
Ability to manage multiple trips, requests, and priorities simultaneously
Strong problem-solving skills and the ability to remain calm under pressure
Comfortable working with scheduling software, transportation management systems, and digital communication tools
Strong attention to detail when reviewing trip information and maintaining records
Ability to work independently in a fully remote environment
Willingness to work US business hours consistently
Experience with non-emergency medical transportation (NEMT) operations preferred
Familiarity with healthcare scheduling and patient transportation coordination preferred
Experience using Zoho Desk, MOVI, PCC, or similar dispatch and transportation management platforms preferred
Understanding of driver coordination, trip authorisations, and transportation compliance requirements preferred
Familiarity with basic medical terminology and insurance processes preferred
Experience communicating with healthcare facilities, medical offices, drivers, or patients preferred

Benefits

Comp & perks

Fully remote work from South Africa
Full-time employment opportunity
Consistent working hours aligned with US business operations
The opportunity to contribute to essential healthcare transportation services