Head of Talent Delivery

ReWorks Solutions

. Lead, mentor, coach and develop a team of Talent Delivery Partners .

Posted 10/28/2026full-timeRemote • South AfricaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing and developing recruitment delivery teams while ensuring adherence to recruitment processes and performance standards. Capable of navigating client relationships and expectations effectively, driving results through operational excellence and process improvement.

Highest-signal resume keywords

Senior Recruitment Leadership ExperienceEnd-To-End Recruitment Process UnderstandingRecruitment KPIs ManagementApplicant Tracking Systems KnowledgeClient-Facing Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Recruitment Delivery ManagementPerformance ReportingProcess ImprovementRecruitment WorkflowsHigh-Volume RecruitmentResource AllocationRecruitment Timelines ManagementCandidate ScreeningInterview CoordinationOperational Dashboards

Soft Skills

High Emotional IntelligenceAssertive LeadershipStrong People LeadershipAdaptabilityResilience

Industry Keywords

Talent DeliveryRecruitment OutsourcingRPOBPOClient Expectations Management

About the role

Key responsibilities & impact

Lead, mentor, coach and develop a team of Talent Delivery Partners
Drive individual and team performance against agreed recruitment KPIs and delivery targets
Establish clear expectations, accountability and a high-performance culture
Conduct regular performance reviews, coaching sessions and development discussions
Support and advocate for the team while addressing underperformance
Remain actively involved in recruitment delivery when required
Maintain daily visibility of active recruitment roles, submissions, interviews, placements and outstanding actions
Lead daily team discussions to establish priorities, identify bottlenecks and resolve delivery challenges
Allocate resources and adjust priorities as business and client requirements change
Ensure recruitment timelines, candidate quality and delivery standards are achieved
Monitor recruitment pipelines, identify risks and implement solutions
Maintain accurate recruitment reporting, systems and workflow visibility
Improve processes, efficiency and overall delivery performance
Build and maintain relationships with clients and internal stakeholders
Manage client expectations and challenge unrealistic requirements or timelines
Clarify recruitment requirements, resolve delivery concerns and improve outcomes with clients
Work closely with Sourcing, Account Management, Sales and other operational teams
Navigate difficult conversations professionally and assertively
Ensure proactive communication throughout the recruitment process
Oversee candidate quality, shortlisting, client submissions and interview coordination
Ensure candidates are screened, assessed and prepared before client submission
Drive timely client feedback and maintain recruitment-process momentum
Monitor submission quality, interview conversion, closing rates and time to hire
Ensure recruitment processes and internal quality standards are followed

Requirements

What you’ll need

Proven experience in a senior recruitment leadership or Talent Delivery management role
Strong experience managing and developing recruitment delivery teams
Solid understanding of end-to-end recruitment processes and high-volume delivery environments
Demonstrated ability to manage multiple client requirements and competing priorities
Strong client-facing experience, including managing challenging relationships and expectations
Experience working with recruitment KPIs, performance reporting and operational dashboards
Strong understanding of applicant tracking systems, recruitment workflows and process improvement
Experience in a recruitment outsourcing, RPO or BPO environment would be highly advantageous
High emotional intelligence
Assertive leadership
Strong people leadership
Operational ownership
Results orientation
Adaptability
Decisiveness
Resilience
Commercial awareness
Hands-on leadership