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Healthcare Intake and Operations Coordinator
ReWorks Solutions. Manage the end-to-end intake and onboarding process for new child-therapy clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the intake and onboarding processes for child-therapy clients, with strong organizational skills and the ability to coordinate multiple workflows effectively. Proficient in communication with families, therapists, and billing partners to ensure seamless service delivery.
Highest-signal resume keywords
Client Onboarding ManagementHealthcare Administration ExperienceInsurance Verification CoordinationTherapist Recruitment and OnboardingStrong Organizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Intake CoordinationCase ManagementDocumentation ManagementTask ManagementClient Intake ProcessesBehavioral Health KnowledgeHealthcare Billing CoordinationAppointment CoordinationRecordkeepingRecruitment Tools Familiarity
Soft Skills
Excellent Communication SkillsAttention to DetailIndependent Work AbilityFollow-Up SkillsTeam Collaboration
Tools & Technologies
IndeedLinkedInHealthcare Systems
Industry Keywords
ABAChild-Therapy ServicesHealthcare ProvidersUS-Based Healthcare
About the role
Key responsibilities & impact- Manage the end-to-end intake and onboarding process for new child-therapy clients
- Coordinate new referrals and complete required intake steps
- Track 5–10 active onboarding cases simultaneously
- Coordinate insurance verification and follow up on outstanding information or approvals
- Monitor onboarding progress, deadlines, documentation and outstanding requirements
- Coordinate handovers between families, therapists, billing partners and internal teams
- Source suitable therapists and Board Certified Behavior Analysts (BCBAs)
- Coordinate therapist availability and match providers to client requirements
- Create, publish and manage job advertisements on Indeed
- Use LinkedIn for candidate sourcing, outreach and recruitment
- Conduct initial candidate interviews and coordinate therapist selection
- Assist with therapist onboarding
- Follow up with therapists regarding scheduled therapy sessions
- Monitor and obtain completed and signed session notes
- Identify and resolve delays, missing documentation and service delivery issues
- Liaise with the external billing company regarding client requirements
- Maintain accurate intake trackers, records and onboarding documentation
- Organise deadlines, follow-ups, handovers and outstanding tasks
- Introduce new team members to appropriate contacts and establish communication channels
- Provide updates on onboarding progress and potential bottlenecks
- Identify process-improvement opportunities and support additional operational and administrative responsibilities
- Communicate with families, therapists, billing partners and internal team members to ensure smooth onboarding and service delivery
Requirements
What you’ll need- Previous experience in healthcare administration, client onboarding, intake coordination, case management, operations coordination or a similar role
- Strong organisational and administrative skills
- Proven ability to manage multiple clients, projects or workflows simultaneously
- Excellent written and spoken English communication skills
- Confident communicating with clients, healthcare professionals and internal teams
- Experience coordinating appointments, service providers, documentation or onboarding processes
- Strong follow-up and task management abilities
- Good computer literacy and confidence working with multiple systems
- Ability to work independently and take ownership of responsibilities
- Strong attention to detail and commitment to accurate recordkeeping
- Previous experience in ABA, behavioural health or child-therapy services is advantageous
- Experience coordinating patient or client intake processes is advantageous
- Exposure to insurance verification and healthcare billing coordination is advantageous
- Experience sourcing or recruiting healthcare professionals is advantageous
- Experience interviewing and onboarding therapists or clinical staff is advantageous
- Familiarity with Indeed and LinkedIn recruitment tools is advantageous
- Experience coordinating with external billing companies is advantageous
- Previous experience working with US-based healthcare providers is advantageous
- Must be available to assist with urgent operational matters over weekends when necessary
- Must work Monday to Friday, 9:00 AM–5:00 PM Eastern Time (EST/EDT as applicable)
Benefits
Comp & perks- Full-time remote position
- Follows Jewish holidays rather than standard US public holiday arrangements