Healthcare Intake Specialist, QA Specialist

ReWorks Solutions

. Review session notes and clinical documentation for accuracy, completeness, and compliance.

Posted 10/10/2026full-timeRemote • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in quality assurance and compliance within a healthcare environment, with strong skills in documentation review, onboarding, and training. Capable of managing multiple tasks while ensuring accuracy and consistency in documentation processes.

Highest-signal resume keywords

Quality Assurance ExperienceDocumentation ReviewOnboarding New RBTsStrong Attention To DetailExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documentation ComplianceError IdentificationRecord MaintenanceQuality Assurance ProcessesTraining New Team Members

Soft Skills

Organizational SkillsPatient ApproachCollaborationConstructive FeedbackFlexibility

Tools & Technologies

Computer SystemsSoftware Platforms

Industry Keywords

Healthcare EnvironmentComplianceDocumentation QualityAdministrative Duties

About the role

Key responsibilities & impact

Review session notes and clinical documentation for accuracy, completeness, and compliance.
Monitor documentation submissions and follow up with RBTs on outstanding or incorrect session notes.
Identify missing information, inconsistencies, and recurring documentation issues, escalating concerns when necessary.
Maintain records and trackers for documentation quality, outstanding items, and compliance deadlines.
Support quality assurance processes and procedures.
Assist with onboarding new RBTs and explain documentation requirements, internal processes, and procedures.
Train new team members to use relevant software and systems.
Provide ongoing support for documentation and system-related queries.
Follow up with new starters to ensure system confidence and required standards.
Communicate documentation requirements, outstanding tasks, and improvement areas to RBTs and internal teams.
Provide instructions and constructive feedback.
Collaborate with relevant teams to resolve documentation issues and support daily operations.
Assist with occasional HR-related tasks and general administrative duties.

Requirements

What you’ll need

Previous experience in quality assurance, compliance, documentation review, onboarding, training, or a similar coordination role.
Experience in a healthcare environment is preferred, with healthcare quality assurance experience considered a strong advantage.
Strong attention to detail and the ability to identify errors, inconsistencies, and missing information.
Excellent written and verbal communication skills.
A professional, patient, and organised approach to following up with team members.
Comfortable with repetitive, detail-heavy tasks that require accuracy and consistency.
Confident using computer systems and learning new software platforms.
Strong organisational skills, with the ability to manage multiple follow-ups and deadlines.
Flexible and willing to assist with responsibilities outside the primary scope of the role when needed.