Intake Coordinator

ReWorks Solutions

. Collect, review and maintain accurate patient and family information .

Posted 10/28/2026full-timeRemote • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient administration, including case coordination, documentation verification, and effective communication with families and stakeholders. Proficient in using CRM platforms and managing multiple cases while ensuring compliance with healthcare workflows and insurance processes.

Highest-signal resume keywords

Patient AdministrationCase CoordinationCRM Platform ProficiencyHealthcare Documentation VerificationStrong Telephone Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Information ManagementDocumentation ReviewInsurance VerificationAppointment CoordinationCase TrackingHealthcare Workflow KnowledgeFollow-Up ManagementRecord MaintenanceAdministrative Process ExplanationMulti-Case Management

Soft Skills

Professional CommunicationOrganizational SkillsAttention to DetailProactive Problem SolvingEmpathy

Tools & Technologies

ABA CRMPatient Management SystemsEmailSpreadsheetsOnline Scheduling Tools

Industry Keywords

Healthcare AdministrationMedical ReceptionPatient SupportBehavioral HealthAutism ServicesTherapy PracticesInsurance AuthorizationReferral CoordinationUS-Based Healthcare ProvidersManaged Healthcare

About the role

Key responsibilities & impact

Collect, review and maintain accurate patient and family information
Verify patient documentation and identify missing or incomplete information
Coordinate appointments and support scheduling
Track cases and follow up on outstanding requirements
Maintain accurate patient records in relevant systems
Ensure cases progress efficiently through administrative stages
Communicate professionally and compassionately with parents, caregivers and stakeholders
Explain administrative processes, documentation requirements and next steps
Respond to enquiries by telephone, email and other channels
Escalate complex queries or issues to appropriate team members
Support collection and verification of information for insurance and service authorisation processes
Handle patient information confidentially and ensure documentation is complete, accurate and appropriately stored
Learn and apply healthcare workflows, insurance requirements and authorisation procedures
Collaborate with internal teams to resolve administrative bottlenecks and improve patient experience
Use the client's ABA CRM and other systems to manage patient information and track case progress
Maintain records of communications, follow-ups and outstanding requirements
Monitor multiple cases while meeting deadlines and service expectations
Identify missing information or delays and proactively resolve them

Requirements

What you’ll need

Previous experience in medical reception, patient administration, healthcare customer service, case coordination or a similar role
Experience within a medical practice, hospital, medical aid administrator, managed healthcare provider, therapy practice or healthcare contact centre is advantageous
Strong telephone communication skills and professional written English
Ability to explain processes clearly, patiently and sensitively to parents and caregivers
Excellent organisational skills and ability to manage multiple cases simultaneously
Strong attention to detail when collecting information, reviewing documentation and maintaining records
Proactive approach to follow-ups and ability to manage tasks independently
Confidence using CRM platforms, patient management systems, email, spreadsheets and online scheduling tools
Ability to learn new systems, terminology and healthcare procedures
Reliable internet connection and suitable remote working environment
Availability Monday to Friday, 9:00 AM–5:00 PM Eastern Time, including seasonal daylight-saving changes
Previous ABA experience is not required
Exposure to ABA, behavioural health, autism services, therapy practices or allied healthcare is preferred
Experience supporting patients or families through healthcare administration processes is preferred
Familiarity with medical aid, insurance verification, treatment authorisations or referral coordination is preferred
Experience working with US-based healthcare providers or clients is preferred
Required: ABA CRM (training may be provided, depending on the system)