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Intake Specialist
ReWorks Solutions. Respond promptly and professionally to new enquiries from prospective families .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and a compassionate approach in client interactions, effectively managing intake processes while maintaining accurate records and providing timely updates to families. Exhibits organizational skills and the ability to handle sensitive conversations with professionalism and care.
Highest-signal resume keywords
Customer Service ExperienceIntake CoordinationExcellent Verbal And Written CommunicationOrganizational SkillsCompassionate And Patient Approach
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Intake Process ManagementRecord KeepingLead ManagementHealthcare AdministrationPatient Coordination
Soft Skills
Emotional MaturityTrust BuildingAttention To DetailResponsivenessProfessional Communication
Industry Keywords
ABA ServicesBehavioral Health IntakeAutism ServicesClient CareCommunity Services
About the role
Key responsibilities & impact- Respond promptly and professionally to new enquiries from prospective families
- Speak with parents seeking ABA services for their children
- Provide a compassionate, patient, and reassuring first point of contact
- Gather and accurately record relevant intake and family information
- Explain the intake process clearly and professionally
- Follow up consistently with prospective families
- Maintain regular communication throughout the intake process
- Identify suitable enquiries and help move them through the appropriate intake stages
- Maintain accurate and up-to-date records in relevant systems
- Ensure information is captured accurately and handled professionally
- Balance responsiveness and efficiency with sensitivity to each family's circumstances
- Communicate professionally with internal teams regarding prospective families and intake status
- Ensure prospective families receive timely updates and clear next steps
Requirements
What you’ll need- Previous experience in customer service, client care, intake coordination, or another customer-facing role
- Excellent verbal and written communication skills in English
- Clear, professional and easily understandable speaking style
- Comfortable communicating with American clients and families
- Compassionate, patient, and emotionally mature approach
- Ability to handle sensitive or emotional conversations with care and professionalism
- Strong organisational skills and attention to detail
- Reliable and consistent with follow-ups
- Ability to build trust and rapport without making families feel rushed or pressured
- Comfortable working independently in a remote environment
- Ability to manage multiple enquiries while maintaining a high standard of service
- Experience in healthcare administration, patient coordination, medical intake, behavioural health intake, ABA or autism services, social work or community services, customer service or client care, lead management, or healthcare-related customer or client coordination would be advantageous
Benefits
Comp & perks- Comfortable working U.S. hours
- Remote work from home