Quality Assurance – Administrative Coordinator

ReWorks Solutions

. Review healthcare-related documentation, records and internal files for accuracy, completeness and proper recording .

Posted 11/9/2026full-timeRemote • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare administration and quality assurance, with a strong focus on accuracy, attention to detail, and effective communication. Proficient in managing complex software systems and maintaining organized records while collaborating with clinical and administrative teams.

Highest-signal resume keywords

Healthcare Administration ExperienceQuality Assurance SkillsAttention To DetailStrong Communication SkillsExperience With Electronic Health Records

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality ChecksData EntryRecord VerificationDocumentation ReviewProcess ImprovementHealthcare OperationsMedical Records ManagementClinical DocumentationAdministrative TrackingCRM Systems

Soft Skills

Organizational SkillsProactive AttitudeCollaborationIndependenceTime Management

Tools & Technologies

Healthcare Management PlatformsElectronic Health RecordsSpreadsheetsDatabasesInternal Systems

Industry Keywords

Healthcare AdministrationQuality AssuranceUS Healthcare EnvironmentInsurance DocumentationABA TherapyBehavioral Healthcare

About the role

Key responsibilities & impact

Review healthcare-related documentation, records and internal files for accuracy, completeness and proper recording
Conduct detailed quality checks and identify missing information, inconsistencies, errors and incomplete documentation
Verify records meet internal quality standards and established procedures
Flag discrepancies and track findings through resolution
Maintain accurate healthcare administrative records and documentation
Review and update patient-related information in internal systems
Maintain organised and accessible records and track outstanding requirements and follow-ups
Handle confidential patient and family information according to privacy requirements
Work across healthcare platforms, CRM systems and internal databases
Retrieve, review, update and verify information across software systems
Ensure accurate and consistent data entry across systems
Investigate or escalate discrepancies between platforms
Maintain trackers, spreadsheets, reports and administrative databases
Communicate with internal teams about errors, missing information and outstanding tasks
Follow up with departments to obtain corrections or missing information
Escalate issues requiring further attention or clarification
Provide updates on quality checks, outstanding items and concerns
Collaborate with clinical and administrative teams
Identify recurring errors, administrative gaps and process-improvement opportunities
Maintain quality checklists, procedures and tracking systems
Complete tasks accurately within required timeframes while managing multiple priorities
Support efficient and consistent administrative and quality assurance processes

Requirements

What you’ll need

Previous experience in healthcare administration, quality assurance, medical administration, healthcare operations or a similar detail-intensive role
Demonstrated experience handling repetitive, tedious and highly detailed tasks
Exceptional attention to detail and ability to identify minor discrepancies
Strong written and verbal English communication skills
Comfort working with complex software systems, databases and multiple platforms
Strong computer literacy and confidence working with digital records and spreadsheets
Ability to work independently while remaining an active and collaborative team member
Ability to manage a fast-paced workload without compromising accuracy
Strong organisational skills and ability to follow structured processes
Proactive attitude and willingness to take ownership of tasks and follow through until completion
Previous experience within a US healthcare environment would be advantageous
Exposure to ABA therapy, behavioural healthcare or other allied healthcare services would be beneficial
Experience with medical records, clinical documentation or healthcare quality checks
CRM experience is a significant advantage
Familiarity with healthcare administration, insurance documentation, authorisations or billing processes would be beneficial
Experience using healthcare management platforms, electronic health records (EHR) or practice management systems
BCBA or RBT certification is not a requirement