Weekend Intake & Admissions Specialist

. Handle incoming calls from prospective patients and families .

Posted 9/26/2026full-timeRemote • South AfricaMid-LevelSenior💰 ZAR 26,500 - ZAR 30,000 per monthWebsite

Key responsibilities & impact

Handle incoming calls from prospective patients and families
Build rapport and create a supportive, professional first interaction
Ask questions to understand callers’ needs and circumstances
Guide qualified prospects through the intake and admissions process
Explain next steps and help callers move forward where appropriate
Handle sensitive, emotional, and difficult conversations calmly and professionally
Follow up with prospective patients over several days or weeks
Maintain accurate lead information and follow-up activity in the CRM
Track conversations, next steps, and outstanding information
Enter detailed and accurate notes into the CRM/EMR
Keep patient and prospect information organised and up to date
Document conversations and next steps clearly
Ensure complete handoffs to the weekday admissions team
Follow established intake and documentation procedures

What you’ll need

Previous experience in a phone-based, intake, admissions, healthcare, customer service, sales, or similar role
Strong professional phone skills
Experience speaking with customers, patients, families, clients, or prospects by phone
Strong communication and active listening skills
Excellent organisation and attention to detail
Experience using CRM systems
Ability to learn new CRM/EMR systems quickly
Strong documentation and note-taking skills
Excellent follow-through and persistence
Ability to manage multiple leads and conversations at different stages
Confidence handling difficult, emotional, or sensitive conversations
Ability to work independently without constant supervision
Reliable availability for overnight weekend shifts
Preferred experience in behavioral health, mental health, rehabilitation, healthcare intake, patient coordination, admissions, case management, medical call centres, patient/customer support, consultative sales, or high-touch customer service

Comp & perks