Rewst

Customer Success Manager

• Develop and maintain relationships with assigned customers as the primary point of contact for success-related needs
• Understand customer goals, objectives, and desired outcomes and align them with products and services
• Engage customers through onboarding, regular check-ins, and business reviews
• Understand customer challenges and provide solutions
• Advocate for customers within the company
• Collaborate with sales, product, and support teams to resolve customer issues and address needs
• Identify expansion opportunities and promote relevant product offerings
• Monitor customer health metrics, usage patterns, and feedback to identify improvements and risks
• Provide product training and support
• Stay current with industry trends, best practices, and new product features
• Consult and educate customers on maximizing ROI
• Support upselling and renewal activities with the sales team
• Contribute to improving customer success strategies, processes, and resources
• Complete Rewst Foundations Certification or demonstrate comparable Rewst platform knowledge

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