Claims Supervisor

Reynolds Consumer Products

. Lead the day-to-day operations and performance of the Claims team .

Posted 11/3/2026full-timeRemote • United StatesJuniorMid-Level💰 $75,900 - $104,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing claims operations, with a focus on team development, performance monitoring, and process improvement. Proficient in resolving complex customer account issues while ensuring compliance and operational efficiency.

Highest-signal resume keywords

Claims ManagementTeam LeadershipAnalytical Problem-SolvingCustomer Account ResolutionProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounts ReceivableCredit And CollectionsCash ApplicationDeductions ManagementOperational ReportingSAP ProficiencyFinancial AnalysisWorkflow OptimizationPerformance Metrics MonitoringRoot Cause Analysis

Soft Skills

CoachingMentoringCommunicationCollaborationTime Management

Industry Keywords

Claims OperationsFinancial ComplianceHigh-Volume EnvironmentContinuous ImprovementAudit Expectations

About the role

Key responsibilities & impact

Lead the day-to-day operations and performance of the Claims team
Provide direct leadership, coaching, mentoring, and guidance to five team members
Manage daily activities, priorities, workload distribution, and coverage
Establish expectations for ownership, follow-up, documentation, productivity, and timely resolution
Monitor individual and team performance, including claims aging, open items, resolution cycle times, quality, and operational metrics
Conduct regular team and individual meetings
Serve as an escalation point for complex customer issues
Identify training needs and develop team capabilities
Oversee research and resolution of customer deductions, open credits, unapplied cash, short payments, and other account discrepancies
Ensure valid deductions and credits are processed promptly and invalid deductions are disputed and recovered when appropriate
Review aged, high-value, recurring, or complex items and coordinate with Credit & Collections and Cash Application
Support month-end, quarter-end, and year-end requirements
Analyze trends and implement sustainable corrective actions
Recommend improvements to procedures, controls, reporting, workflows, and systems
Support automation and continuous improvement initiatives, including testing and implementation
Monitor claims aging, deduction trends, open credits, unapplied cash, workloads, and resolution performance
Provide operational reporting and updates to the Claims Manager
Ensure Claims systems and SAP records are accurate and documented
Maintain compliance with procedures, approvals, internal controls, and audit expectations
Support system enhancements, testing, process design, and business-readiness activities
Identify opportunities to improve working capital through faster resolution, recovery, and application of customer account items

Requirements

What you’ll need

Bachelor's degree in Accounting, Finance, Business, or a related field, or an equivalent combination of education and relevant work experience to successfully perform the essential functions of the position
2+ years of progressive experience in customer claims, deductions, Accounts Receivable, credit and collections, cash application, or a related financial function
Experience resolving complex customer deductions and account issues in a high-volume environment preferred
Prior supervisory, team-lead, or people-leadership experience
Strong analytical and problem-solving skills, with the ability to identify root causes and drive issues through resolution
Excellent written and verbal communication skills, with the ability to collaborate and influence across multiple functions and organizational levels
Ability to manage competing priorities, assess operational risks, and drive timely resolution of customer account discrepancies
Ability to coach and develop team members while maintaining accountability for performance, quality, and service outcomes