Care Navigator

Rezilient Health

. Guide patients through the Rezilient healthcare experience and coordinate each step of the patient journey .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSenior💰 $25 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient care coordination, including scheduling, documentation, and navigating complex healthcare systems while ensuring compliance with HIPAA regulations. Possesses strong interpersonal and communication skills to provide exceptional patient service and support.

Highest-signal resume keywords

Patient Care CoordinationScheduling Patient AppointmentsHIPAA ComplianceElectronic Medical Record DocumentationInterpersonal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Journey ManagementChart PreparationMedical Records RequestingCare NavigationDocumentation Accuracy

Soft Skills

Problem-SolvingCritical ThinkingOrganizational SkillsAttention to DetailCompassionate Support

Tools & Technologies

AthenahealthEpic EMR SoftwareGoogle WorkspaceTelephony SystemsTranslation Systems

Industry Keywords

Healthcare ExperiencePatient Service ExperienceReferral CoordinationInsurance CoordinationMedical Terminology

About the role

Key responsibilities & impact

Guide patients through the Rezilient healthcare experience and coordinate each step of the patient journey
Schedule patient appointments and complete chart preparation
Enter information accurately in required systems within needed timeframes
Request medical records from outside providers, hospitals, and facilities
Track and follow up on patient needs, communicate with providers, obtain required documents, and keep patients informed
Provide concierge customer service through fragmented and complex healthcare systems or insurance plans
Coordinate referrals to specialty care, hospitals, imaging, labs, and community resources
Complete task assignments promptly and document the patient journey
Respond to and manage patient portal messages, voicemails, and phone inquiries
Collaborate with providers, medics, Care Navigators, and the Care Management team
Escalate patient issues and workflow barriers appropriately
Manage a patient case to support care navigation
Follow standard workflows and suggest process improvements
Maintain accurate documentation and protect patient confidentiality under HIPAA protocols
Participate in company meetings, training, and brainstorming sessions

Requirements

What you’ll need

At least 3 years of experience in a healthcare setting speaking and supporting patients directly to deliver an excellent patient service experience
Experience scheduling patient appointments, including multi-provider or specialty scheduling
Comfortable in a fast-paced, changing environment
Experience documenting and charting patient information in electronic systems
Experience requesting, tracking, and following up on medical records from outside facilities
Experience navigating complex care systems, such as referrals, specialty care, hospital systems, and insurance coordination
Working knowledge of HIPAA and other relevant healthcare regulations
Strong interpersonal skills and ability to build rapport quickly and offer compassionate support
Advanced problem-solving and critical thinking skills
Excellent written and verbal communication skills with working knowledge of medical terminology
Strong organizational skills and attention to detail
Self-motivated and confident in managing independent projects and tasks
Flexibility to cover additional shifts as needed
Based in Missouri, Illinois, Indiana, or Minnesota
Preferred: previous experience as a medical assistant, community health worker, or in a social services role, ideally in a clinical environment
Preferred: proficiency with Mac operating systems and devices
Preferred: familiarity with athenahealth and Epic EMR software
Preferred: experience using Google Workspace
Preferred: experience with telephony and translation systems

Benefits

Comp & perks

Meaningful ownership through stock options
Competitive base compensation starting between $25-27 per hour
Comprehensive medical, dental, and vision coverage options, with Rezilient contributing toward premiums
Complimentary access to Rezilient's clinical programs for the employee and household members
401(k) retirement plan
Flexible Paid Time Off
Dedicated Paid Sick Leave, separate from FTO
11 paid company holidays each year
Paid family leave
Optional ancillary benefits, including life insurance, disability coverage, and a Health Savings Account (HSA)
Supportive, collaborative, and diverse team environment
Company meetings, training, and brainstorming sessions