RG Group

Manager

• Ensure the company’s products, services, and processes meet strict internal standards and external regulatory requirements
• Oversee quality assurance (QA) and quality control (QC)
• Design, implement, and manage ISO 9001 Quality Management Systems (QMS)
• Develop inspection protocols for raw materials, in-progress goods, and final products
• Prepare for and lead internal and external audits, including annual regulatory and certification checks
• Lead root-cause analyses and execute Corrective and Preventive Action (CAPA) programs
• Handle customer complaints and product recalls
• Manage the quality team, provide training, and set performance metrics such as defect reduction and audit pass rates
• Supervise Quality department operations and staff

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