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1st Level Support Specialist, Finance & Billing
Rhenus Logistics. Support business applications, with a focus on finance, billing, and logistics processes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supporting business applications with a focus on finance, billing, and logistics processes, while effectively collaborating with various stakeholders to enhance system usage and drive process improvements.
Highest-signal resume keywords
Application SupportFinance ProcessesLogistics ProcessesERP SystemsGerman Language Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
InvoicingBillingData ManagementRoot-Cause AnalysisProcess ImprovementSystem TestingInterface MappingDigitalizationHelpdesk SupportIncident Documentation
Soft Skills
Analytical ThinkingService OrientationTeamworkCommunicationStructured Approach
Certifications & Qualifications
Commercial TrainingTraining in Freight Forwarding/Logistics
Industry Keywords
Business ApplicationsSupport DocumentationProcess OwnersPower UsersExternal Service Providers
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Support business applications, with a focus on finance, billing, and logistics processes
- Assist business departments as the first point of contact for questions about system usage
- Handle support requests in 1st Level Support
- Analyze and document errors, incidents, and user requests
- Ensure sustainable solutions or escalate issues to the appropriate teams
- Maintain and continuously expand the knowledge base, training materials, and support documentation
- Participate in testing, releases, system enhancements, and the introduction of new features
- Collaborate with Process Owners, Power Users, Application Support, and external service providers
- Support the development and mapping of interfaces between different systems
- Identify potential process improvements and contribute suggestions for improvement
- Contribute to the digitalization of business processes and support innovative projects in the finance and logistics sectors
Requirements
What you’ll need- Completed commercial training, training in freight forwarding/logistics, or an equivalent qualification
- Ideally, experience in invoicing, billing, finance processes, or operational logistics
- Initial experience in application support, helpdesk, or IT support is an advantage
- Strong affinity for IT and an interest in digital processes and systems
- Analytical thinking and enthusiasm for root-cause analysis and sustainable problem resolution
- Knowledge of ERP, transport, or billing systems is an advantage
- Ideally, initial experience in data management, interfaces, and integrations
- Excellent written and spoken German
- Good written and spoken English
- Independent, structured, and meticulous approach to work
- Strong service orientation, teamwork skills, and communication abilities
Benefits
Comp & perks- Partial remote working
- Part-time employment (80–100%)