Technical Solutions Specialist – Flow Control

RHI Magnesita

. Partner with customers to identify challenges and implement refractory and metallurgical process improvements .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in refractory and metallurgical process improvements, with a strong focus on customer collaboration and technical training. Proficient in analyzing performance data and developing tailored solutions for the steel and heavy manufacturing industries.

Highest-signal resume keywords

Refractory ApplicationsSteelmaking ProcessesContinuous Casting ExperienceTechnical Report WritingCustomer-Facing Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analytical SkillsTroubleshooting SkillsProblem-Solving SkillsTechnical EvaluationsPerformance Assessments

Soft Skills

Relationship-Building SkillsPresentation SkillsInfluencing Stakeholders

Tools & Technologies

Microsoft OfficeOutlookExcelWordPowerPoint

Industry Keywords

RefractoryMetallurgyHeavy ManufacturingFlow ControlIsostatic Refractories

About the role

Key responsibilities & impact

Partner with customers to identify challenges and implement refractory and metallurgical process improvements
Conduct plant visits, technical evaluations, start-up support, and performance assessments of flow control and refractory systems
Troubleshoot process and product performance issues and develop practical, customer-focused solutions
Serve as a technical liaison between customers, sales, operations, product management, and R&D teams
Develop customer-specific refractory concepts and system solutions
Lead technical discussions with customers, present findings, and recommend performance and reliability improvements
Monitor and support product trials, collect performance data, analyze results, and prepare technical reports
Provide technical training to internal teams and customer personnel on product installation, application, and best practices
Support product development initiatives by identifying market needs, customer challenges, and innovation opportunities
Analyze competitive products, technologies, and market trends to inform business strategy and product development priorities
Support claim investigations, non-conformance processes, and continuous improvement initiatives
Report to the Head of Flow Control, U.S. & Canada

Requirements

What you’ll need

3-5 years of experience in the steel, refractory, metals, or heavy manufacturing industries; extensive industry experience is strongly preferred
Direct experience in steelmaking, continuous casting, refractory applications, or related industrial processes is required
Experience with continuous casting processes is preferred, particularly involving isostatic refractories, tundish refractories, and stir plugs
Strong analytical, troubleshooting, and problem-solving skills
Ability to work independently while collaborating effectively across multiple functions and locations
Strong customer-facing communication, presentation, and relationship-building skills
Demonstrated ability to influence stakeholders and drive projects to successful completion
Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint
Ability to create professional technical reports and communicate findings clearly to technical and non-technical audiences
Willingness and ability to travel up to 50% throughout the United States and Canada
Ability to wear required PPE and work safely within active industrial facilities
Ability to occasionally lift up to 50 pounds

Benefits

Comp & perks

Fully remote work arrangement
Opportunity to make a direct impact on customer success, product innovation, and business growth
Exposure to customer engagement, product development support, and market intelligence
Professional interaction with global and North American teams