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Field Service Engineer
Rhinox Group. Visit machine dealers, manufacturers and customer sites to survey excavator models for coupler and attachment compatibility .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in mechanical engineering and field service, with a strong focus on hydraulic systems, fault-finding, and installation of couplers and attachments. Capable of producing detailed scoping packs and collaborating effectively with cross-functional teams to ensure product validation and customer satisfaction.
Highest-signal resume keywords
Mechanical Fault-FindingHydraulic Circuit DiagnosisField Service ExperienceInstallation and CommissioningTechnical Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mechanical EngineeringHydraulic ComponentsPressure TestingMeasurement TechniquesBasic Electrical DiagnosticsPrototype ValidationFitting SkillsFabricationMachiningFlow Requirements
Soft Skills
Professional ApproachSafety-ConsciousIndependent WorkClear CommunicationWillingness to Learn
Tools & Technologies
Engineering ToolsRhinox Systems12V/24V Electrical SystemsMeasurement EquipmentDiagnostic Tools
Industry Keywords
ExcavatorsHeavy MachineryConstruction EquipmentCouplersAttachmentsField TrialsRoot-Cause InvestigationService CoordinationWarranty WorkTechnical Support
About the role
Key responsibilities & impact- Visit machine dealers, manufacturers and customer sites to survey excavator models for coupler and attachment compatibility
- Measure mounting and installation requirements, hydraulic connections, electrical interfaces, available space and machine features
- Produce scoping packs with measurements, photographs, observations and fitting requirements
- Verify new and updated machine models and flag fitment changes
- Fit, test and validate prototype and newly designed fitting kits
- Support integration and field trials of HFR coupler safety technology, tilting couplers and hydraulic attachments
- Investigate hydraulic circuits, auxiliary connections, operating pressures and flow-rate requirements
- Assist with mechanical, hydraulic and basic electrical installation and functional testing
- Record test conditions, results, anomalies, corrective actions and design improvements
- Support prototype demonstrations, commissioning and validation before product release
- Complete first-installation coupler and fitting kit builds for dealers and key customers
- Train and support dealer engineers on installations, safety checks, commissioning and fault-finding
- Attend authorised service and warranty visits
- Carry out approved repairs, replacements, modifications and corrective actions
- Collect evidence for root-cause investigations
- Record service visits, commissioning results and actions in Rhinox systems
- Escalate technical or safety-critical issues to the Technical Support Manager
- Identify recurring failures and field trends for permanent R&D improvements
- Collaborate with design engineering, technical support, service coordination and sales teams
- Maintain accurate records of scoping, validation, installations, warranty work and follow-up actions
Requirements
What you’ll need- Experience in field service, heavy plant fitting, mechanical engineering or similar practical engineering work
- Strong mechanical fault-finding and fitting skills, including hands-on experience with heavy machinery or construction equipment
- Working knowledge of hydraulic components, circuit diagnosis and pressure testing, with willingness to develop flow and integration knowledge
- Ability to take accurate measurements, use engineering tools, read basic drawings and communicate technical findings clearly
- Confidence working independently at customer premises with a professional, safety-conscious and practical approach
- Experience with excavators, quick hitches and other attachments (desirable, not essential)
- Knowledge of auxiliary hydraulics, flow requirements, installation and commissioning (desirable, not essential)
- Basic 12V/24V electrical diagnostics, including switches, solenoids and wiring faults (desirable, not essential)
- Fabrication, machining, prototype work or practical product validation experience (desirable, not essential)
- Willingness to learn and reliably record technical findings
- Interest in developing new products
Benefits
Comp & perks- Training and professional development
- Growth By Sharing bonus scheme
- Company healthcare package
- 24 days' annual leave plus bank holidays
- Additional day's leave for every five years of service, in line with company policy
- Equipment and resources appropriate to the field role
- Opportunities to help shape future Rhinox products