Bilingual Order Coordinator

. Receive, verify, and enter customer orders into the ERP system .

Posted 9/25/2026full-timeRemote • MoroccoMid-LevelSeniorWebsite

Tools & technologies

ERP

Key responsibilities & impact

Receive, verify, and enter customer orders into the ERP system
Validate products, logos, quantities, availability, pricing, dates, addresses, and other required information
Create and record UPC codes when required
Identify missing or inconsistent information before processing orders
Complete the necessary administrative follow-up
Keep customer, contact, and activity information up to date in the CRM
Document important information gathered during order processing and follow-up in the CRM
Communicate with the internal team to obtain the necessary information
Identify issues, exceptions, or special requests requiring the involvement of an Account Manager or the Sales Coordinator
Follow established procedures and contribute to their improvement
Participate in continuous improvement and the automation of order processing
Collaborate remotely with customers to ensure the fast, accurate, and efficient processing of orders and customer information
Report to the Sales Coordinator for the Souvenir Market

What you’ll need

Excellent attention to detail and a high degree of accuracy in data entry
Ability to efficiently process a high volume of orders
Sound judgment to recognize situations that fall outside the standard process and seek assistance at the appropriate time
Ability to work independently in a remote environment
Very strong written and spoken French and English skills
Strong proficiency with artificial intelligence tools, Microsoft 365, and digital tools
Quick to learn new software and comfortable working with ERP and CRM systems
Experience in order entry, sales administration, customer service, or administrative support is an asset
Experience in the apparel, souvenir, or promotional products industry is an asset but not essential
Work schedule: 8:00 a.m. to 4:00 p.m. EST

Comp & perks