Operations Analyst

Rhythm Energy

. Own customer inquiries, escalations, and complaints end-to-end .

Posted 9/25/2026full-timeHouston • Texas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on problem-solving, effective communication, and operational efficiency. Proficient in managing customer inquiries and escalations while collaborating cross-functionally to enhance the customer experience.

Highest-signal resume keywords

Customer Support ExperienceBilingual Communication (English and Spanish)Analytical Problem-Solving SkillsProficiency with Excel and Data Visualization ToolsExperience in Retail Energy or Utilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportData AnalysisWorkflow DocumentationQuery WritingOperational Efficiency

Soft Skills

Effective CommunicationAttention to DetailOwnershipDe-escalation SkillsCollaboration

Tools & Technologies

Ticketing PlatformsElectronic Data Interchange (EDI)AI Tools

Industry Keywords

Retail EnergyUtilitiesHighly Regulated IndustryCustomer OperationsContact Center

About the role

Key responsibilities & impact

Own customer inquiries, escalations, and complaints end-to-end
Communicate clearly and de-escalate difficult customer situations professionally
Support billing, account management, service setup, and transfer requests
Partner with utilities and vendors to resolve transaction issues
Identify and resolve at-risk customer situations before they escalate
Educate customers on accounts, products, and available options, including Spanish-speaking customers
Analyze customer feedback and operational data to identify trends, recurring issues, and root causes
Recommend improvements to customer experience and operational efficiency
Document workflows, resolutions, and best practices for the internal knowledge base
Collaborate cross-functionally to surface bugs, operational risks, and customer-impacting issues
Support crisis response and time-sensitive operational needs while meeting SLAs

Requirements

What you’ll need

2+ years of experience in a contact center, customer support, customer operations, or similar customer-facing environment
Professional fluency in both English and Spanish
Ability to work from the Houston office at least three days per week, ideally Monday through Wednesday
Exceptional written and verbal communication skills with demonstrated ability to handle escalations and difficult customer situations professionally
Strong analytical and problem-solving skills with the ability to investigate issues and identify root causes
Sharp attention to detail and a strong sense of ownership
Ability to learn new systems, processes, and operational workflows quickly
Comfortable working across teams and external partners to drive issues to resolution
Ability to prioritize effectively and operate independently in a fast-paced, evolving environment
Proficiency with Excel and data visualization tools
Experience in retail energy, electricity, utilities, or another highly regulated industry
Experience with customer support or ticketing platforms
Exposure to Electronic Data Interchange (EDI) systems or transaction management
Experience documenting business processes or testing operational workflows
Experience writing queries to pull and analyze data, and comfort using AI tools

Benefits

Comp & perks

Premium medical coverage
Flexible time off
Opportunities for continued professional development
Hybrid work arrangement