Rhythm Energy

Product Manager

• Own the roadmap for Rhythm’s customer-facing products across enrollment, customer portal, retention, and renewal experiences
• Drive measurable improvements in conversion and retention, establish success metrics, and report outcomes
• Lead retention and churn reduction initiatives
• Use customer data, funnel analytics, segmentation, and user feedback to identify high-impact opportunities
• Monitor product performance after launch and continuously iterate
• Partner with Marketing and the Head of Growth to define hypotheses and run product experiments
• Design, prioritize, and run A/B tests across acquisition, enrollment, engagement, and renewal
• Translate experiment results into product decisions and future priorities
• Build a consistent experimentation practice with defined hypotheses, metrics, results, and next steps
• Partner with Product Design to simplify digital customer experiences
• Provide final product workflow and requirements sign-off on customer-facing designs before implementation
• Balance customer needs, business objectives, technical considerations, and measurable outcomes
• Align Marketing, Sales, Operations, Customer Care, Analytics, Design, and Engineering around priorities
• Translate business objectives and customer problems into product requirements, user stories, workflows, and success metrics
• Partner with Engineering throughout the software development lifecycle using Agile delivery
• Communicate strategy, priorities, tradeoffs, performance, and recommendations to stakeholders and Executive Leadership
• Independently own the Growth & Lifecycle product area and roadmap

Product Manager, Growth & Lifecycle

Operations

• Own customer inquiries, escalations, and complaints end-to-end
• Communicate clearly and de-escalate difficult customer situations professionally
• Support billing, account management, service setup, and transfer requests
• Partner with utilities and vendors to resolve transaction issues
• Identify and resolve at-risk customer situations before they escalate
• Educate customers on accounts, products, and available options, including Spanish-speaking customers
• Analyze customer feedback and operational data to identify trends, recurring issues, and root causes
• Recommend improvements to customer experience and operational efficiency
• Document workflows, resolutions, and best practices for the internal knowledge base
• Collaborate cross-functionally to surface bugs, operational risks, and customer-impacting issues
• Support crisis response and time-sensitive operational needs while meeting SLAs

Operations Analyst

Product Marketing

• Lead Product Marketing across Rhythm’s portfolio, with primary near-term ownership of the VPP product marketing and go-to-market agenda
• Own positioning, messaging, segmentation, value propositions, competitive differentiation, and product marketing strategy across VPP, Residential, and C&I priorities
• Evaluate pricing alternatives, customer propositions, and commercial tradeoffs with Product, Finance, and business leaders
• Translate product capabilities and customer insights into customer experiences, launch materials, sales enablement, website content, and lifecycle communications
• Lead customer research and insights to inform product strategy, positioning, messaging, pricing, prioritization, and go-to-market planning
• Develop and own the VPP growth strategy and roadmap, identifying customer segments, offers, channels, and experiments
• Develop end-to-end go-to-market strategies, including launch sequencing, messaging, channels, investment priorities, testing roadmaps, and success metrics
• Establish a continuous learning agenda using customer feedback, research, experimentation, performance analytics, and AI
• Serve as the primary marketing partner to the VPP organization and strategic Product Marketing partner to Residential and C&I leaders
• Influence product roadmaps, commercialization decisions, and customer experience through insights and commercial recommendations
• Define and monitor metrics across acquisition, activation, participation, retention, customer lifetime value, satisfaction, and commercial ROI
• Present strategic recommendations and customer insights to Executive Leadership and key stakeholders
• Build scalable Product Marketing processes, tools, playbooks, and ways of working
• Help define the organizational structure and hire and develop additional Product Marketing talent as the function grows

Director, Product Marketing – Go-to-Market

Product Operations

• Own and manage the end-to-end operational process for Rhythm’s programs, starting with the Battery Program and expanding to future product launches
• Manage the installer process from assignment through Permission to Operate (PTO)
• Coordinate with installation partners to keep projects moving and resolve issues
• Manage system enrollment into Kinergy, Rhythm’s battery management platform
• Identify operational bottlenecks, dependencies, and process improvement opportunities
• Build repeatable workflows, documentation, and operating processes for future product launches
• Build and manage relationships with installation partners, equipment manufacturers, utilities, local permitting authorities, distributors, and other external partners
• Support permitting and approval processes with utility partners and permitting authorities
• Manage the equipment distributor relationship, including payment and delivery coordination
• Drive issues through resolution across internal and external stakeholders
• Monitor fleet health and system status to ensure batteries are online and operating as expected
• Investigate and resolve system issues with equipment manufacturers and installers
• Monitor battery scheduling within Kinergy according to VPP and Portfolio strategy
• Support accurate, complete, and timely Demand Response reporting
• Collect, monitor, and communicate program KPIs
• Use operational data to identify trends, issues, and improvement opportunities
• Provide data and reporting for Sales and other business needs
• Partner with Product, Program, VPP, Portfolio, Sales, and other teams to maintain visibility into performance and priorities
• Communicate across teams and partners to maintain momentum and accountability

Product Manager, Growth & Lifecycle

Operations Analyst

Director, Product Marketing – Go-to-Market

Operations Product Manager