richline

Customer Support

• Lead, manage, and develop the customer service team
• Establish clear roles, responsibilities, performance expectations, and accountability
• Provide coaching, training, and professional development
• Monitor individual and departmental performance against service levels, productivity goals, accuracy standards, and deadlines
• Establish priorities, allocate workloads, and ensure appropriate coverage
• Conduct performance reviews, provide feedback, recognize achievements, and address performance issues
• Foster a collaborative, customer-focused culture emphasizing ownership, responsiveness, continuous improvement, and teamwork
• Develop and maintain standard operating procedures, training materials, and cross-training programs
• Oversee order fulfillment and account maintenance
• Ensure exceptional customer service, on-time shipments, and compliance with customer-specific requirements
• Partner with Sales, Buying, Accounting, Distribution, Inventory Management, and other departments to resolve issues, improve processes, and support business objectives

Explore Customer Service Manager at richline. Review requirements and application details.

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Customer Service Manager