Patient Recruitment Associate

Richmond Pharmacology

. Manage the end-to-end registration process for newly registered participants .

Posted 10/5/2026contractRemote • United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing participant registration processes while ensuring compliance with GDPR and Good Clinical Practice (GCP). Proficient in maintaining accurate records and delivering exceptional customer service through effective communication and attention to detail.

Highest-signal resume keywords

Participant Registration ManagementGDPR ComplianceGood Clinical Practice (GCP)Customer Service ExperienceAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryCRM System ProficiencyTelephone RegistrationRecord KeepingInformation Collection

Soft Skills

Communication SkillsRapport BuildingTrust EstablishmentProfessionalismConfidentiality Maintenance

Certifications & Qualifications

GCSE (or Equivalent)

Industry Keywords

Participant AcquisitionStandard Operating ProceduresService LevelsProductivity TargetsQuality Standards

About the role

Key responsibilities & impact

Manage the end-to-end registration process for newly registered participants
Contact new registrations promptly and collect participant information accurately and efficiently within agreed service levels
Conduct detailed telephone registrations and collect personal, medical and lifestyle information
Create complete participant profiles and record information accurately in the CRM system
Complete all mandatory fields and maintain accurate records of every interaction
Schedule callbacks where appropriate
Escalate safeguarding, medical or data quality concerns according to company procedures
Work with colleagues across Participant Acquisition to prepare completed registrations for handover to the Participant Matching Team
Communicate professionally, manage participant expectations and represent Richmond Pharmacology positively
Meet service levels, productivity targets and quality standards while maintaining confidentiality and compliance

Requirements

What you’ll need

GCSE (or equivalent) including English and Mathematics
Previous customer service, retail, hospitality or contact centre experience
Excellent telephone and communication skills
Ability to build rapport and establish trust quickly
Strong attention to detail and high levels of accuracy
Maintain participant confidentiality and comply with GDPR, Good Clinical Practice (GCP) and company Standard Operating Procedures

Benefits

Comp & perks

Private Medical
Private Dental
Pension
25 days Annual leave plus bank holidays
Many more benefits